Collaborate Support

HIPAA Warning

While the Blackboard Collaborate tool is ideal for sharing a vast array of information, including multimedia and images, the Blackboard Collaborate Ultra Web conferencing system is not meant to be used to discuss, share, or record Protected Health Information.


Collaborate Ultra Troubleshooting

Logging in

Faculty & Students

Log in to your Blackboard Course and access Collaborate Utra through the course menu.
If you are are not a faculty member or a student and you are new to Blackboard Collaborate, you will need to have an account created for you.

If you are a faculty member, Collaborate is accessed through your Blackboard courses. 

Please contact the Blackboard Collaborate Administrator for your school or department:

Blackboard Collaborate Administrators

Academic and Student Affairs Administrator, ASA
SOD Administrator, Dental
SSW Shah-Nelson, Clark
SOM SOM Help Desk
SOM-Medicine Heiger Ed
SOM-PTRS Chavez, Angel
SON Rietschel, Matt
SOP Tucker, Shannon

If your school and/or department is not listed above, please contact the Blackboard Collaborate Support Group via email.

If you are in need of assistance with your Blackboard Collaborate account, and the resources above have not been able to resolve your issue, please email the IT Help Desk and they will help direct your concern to the appropriate support group.