A confidential place to go with your questions and concerns.

Confidential. Neutral. Informal. Independent. The Office of the Ombuds helps University of Maryland, Baltimore (UMB) faculty and staff express concerns, resolve disputes, manage conflict, seek fair and equitable solutions, and learn more productive ways of communicating.

Visit the Office of the Ombuds
  • When you need someone to listen
  • When you have an uncomfortable situation at work that is bothering you
  • When you need help clarifying or resolving a conflict
  • When you feel you have been treated unfairly, harassed, or discriminated against
  • When you think someone you work with has engaged in misconduct or done something unethical
  • When you are unsure about a UMB policy or you believe it has been applied unfairly
  • When you don’t know where else to turn

Important note: The ombudsperson is not authorized to accept notice of claims against the University.

About the Ombudsperson

Laurelyn Irving, PhD, has more than 20 years of experience training university staff to help others resolve conflict on six different university campuses.

She has mediated more than 900 cases in the court system and is a member of the International Ombudsman Association.

She has a PhD from the University of North Texas in higher education administration, a Master of Social Work degree from the University of Wisconsin-Madison, and a Bachelor of Arts degree in applied sociology from Purdue University.