Help Desk

As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campuswide) applications.


Email us, dial 410-706-HELP (4357).

601 W. Lombard St., Baltimore MD 21201
Health Sciences and Human Services Library, Room 540


Weekdays, 8 a.m. to 5:30 p.m.
  • Monday to Friday
    The IT Help Desk is available to assist users via phone, email, fax, or walk-in visit.
Weekends, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday
    The IT Help Desk is available to assist users via voice mail and email.
After-Hours Support

Monday to Friday, 5:30 p.m. to 10:30 p.m., CITS will be staffing a limited second shift support for critical systems. Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email. Support staff will check the voice mail messages and notify appropriate staff members. They also will follow up with the caller to confirm that the message was received and recorded.

Holidays and Office Closing:
Jan. 18, 2021 MLK Day Closed All Day
May 31, 2021 Memorial Day Closed All Day
July 5, 2021 Independence Day Closed All Day
Sept. 6, 2021 Labor Day Closed All Day
Nov. 25, 2021 Thanksgiving Day Closed All Day
Dec. 24, 2021 Christmas Day Closed All Day

Not sure who to call?

Learn more about who we support.

Other IT Contacts