Customer Billing

Customer Billing in Quantum Financials is used to bill individuals or external entities for goods or services provided by departments of the University of Maryland, Baltimore (UMB).

Common examples include training, lab space, and research services. Use Customer Billing when the revenue will be credited to a non-sponsored source (for example, Source Codes other than 285 or those that begin with “3”). 

When to Use Customer Billing

Use Customer Billing when:

• A third party owes payment to UMB (cash inflow).
• Revenue will post to a non-sponsored source (i.e. Source Codes other than 285 and those that begin with “3”).
• The department is responsible for initiating the invoice.

Do NOT use Customer Billing for:

• Grants and contracts is managed by Sponsored Projects Accounting and Compliance (SPAC).
• Payments UMB owes to suppliers (use the NONPO Invoice process)

Customer Bill vs. NONPO Invoice

Understanding the difference ensures transactions are routed correctly.

Customer Billing Workflows

Customer Billing includes multiple processes depending on the type of transaction.

Billing and Collections Requirements

Departments are responsible for:

• Creating accurate and timely bills
• Assigning a collector
• Monitoring outstanding receivables
• Complying with Customer Billing and Collections policy

Failure to properly monitor receivables may result in write-offs and revenue reversals.

Resources

Training and job aids are available for departments responsible for Customer Billing in Quantum Financials.