Office of the Controller Procedures

Customer Billing and Collections

Financial Affairs, Office of the Controller   |   Approved September 17, 2015


Establish instructions and guidelines for billing external persons and organizations for goods and services provided by UMB Operational Units through non-sponsored project activities in accordance with UMB Policy VIII-6.00 (A) Customer Billing and Collections.


UMB Operational Units (schools, departments, divisions) engaged in billing arrangements with external entities for operations related to state, auxiliary, revolving fund, and other activities.  

This Procedure does not apply to:

  • Sponsored project billings
  • Student tuition and fee billings
  • Interdepartmental billings (i.e. Internal Billings)


Click the following link for instructions on billing external entities for goods and services provided by UMB:

Financial Services Standard Operating Procedure No. 3511 - Customer Billing and Collections


Forms can be obtained from the Financial Services website:

Additional Guidance:

  • COMAR 17.01.01 Standards for Administrative Collection of Claims
  • Comptroller of Maryland General Accounting Division Accounting Procedures Manual Section 5.2


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