International SOS

What is ISOS and how does it benefit UMB travelers?

International SOS (ISOS) is a worldwide medical and security assistance provider whose services include pre-trip information on security and health conditions for many destinations, safety and security training, travel itinerary monitoring, and emergency medical and security support. All UMB personnel conducting university business on an international basis are covered by International SOS.

International SOS has a network of over two dozen Assistance Centers located throughout the globe. You can contact the closest one if you need security or medical assistance during your travel or simply have a question that isn’t readily answerable by their pre-trip information. If unsure which Assistance Center is the applicable one for you, you can contact their main office at +1 215 942 8226.

Registration Instructions

Registering for International SOS is mandatory for UMB personnel. To create an account, follow these steps:

1. Navigate to https://www.internationalsos.com and click on “Access Portal” at the top right corner of the page.

2. When prompted, enter your email address and click “next.”

3. Create your password. Read and accept the Privacy Notice and Terms and Conditions, then click “next.” A verification email will be sent to the email address provided.

4. Once you have verified your account, enter UMB’s International SOS membership ID - 11BCAS519702

5. Confirm UMB as your organization.

6. Provide your first/last/preferred names, your home location, and provide as many points of contact as possible. This includes your work/mobile/travel phone numbers and personal email addresses- this information allows both UMB and International SOS to contact you in an emergency.

7. International SOS will send you verification messages to your phone numbers and email addresses. Complete the verification process, and you should automatically be directed to the Member Portal.

8. All done! From here, you can access International SOS’s destination information and other services. We also encourage you to continually update your contact information such as if you acquire a local phone number while traveling, change your email address, etc.

If you need technical assistance with registering an account with International SOS, please visit https://clientsupport.internationalsos.com.

International SOS Services

Once registered, check the resources below to learn more about ISOS and the services they provide. If you have questions or concerns, please get in touch with the Global Hub at globalhub@umaryland.edu

International SOS App

The Assistance App (available for iOS/Android devices) allows travelers to access International SOS’s services from their mobile phone. Scan the QR code to download the app from your provider’s application store; once installed, you can log in with the credentials you created while setting up your account.

In the app’s settings for “Alerts and Notifications,” please enable “Location-Based Alerts” and “Auto Emergency Check In.” This will help International SOS and UMB locate and contact you quickly in the event of an emergency.

Travel Itinerary Monitoring

Travelers who use UMB's travel agency will have their itineraries automatically sent to International SOS for inclusion in their Travel Tracker database. Those booking outside of the travel agency must do so manually, and can do so via one of the following options:

• Manually enter your trip via the MyTrips function (found on UMB's International SOS portal or in the Assistance App.)
• Forward your itinerary to UMBTravel@itinerary.internationalsos.com. Those booking travel on behalf of another person should forward the itinerary to UMBTravel-TO@itinerary.internationalsos.com and put the traveler in the CC line.

International Operations uses this itinerary data in order for safety and security purposes; failure to upload trips booked outside of UMB's travel agency may limit UMB's ability to assist in the event of an emergency. Neither International SOS nor UMB conducts continuous, real-time location tracking of travelers.  

Want to talk to us?

Need to talk to someone about safety and security while traveling? Contact the Global Hub.

If you are having a medical emergency, contact International SOS.

For non-medical emergencies, contact the International Safety & Security Incident Hotline at +1 (410) 706-0300.