Effective December 6, UMB travelers now use CTP as the travel management company, for all travel bookings and direct billing. An approved Travel Authorization Request will be required. Both agent-assisted and online booking options are available, each with different fee structures.
The CTP travel agent team is available to assist you:
General Agent Support
- Phone: (844) 799-1892 | (210) 524-3378 (outside the U.S.)
- Email: umaryland@ctptravelservices.com
- Hours: 9:00 a.m. - 7:00 p.m. Eastern Standard Time, Monday - Friday
Online Agent Support (for online booking issues only)
- Phone: (877) 208-1396
- Email: na.online@travelctm.com
- Hours: 7:00 a.m. - 9:00 p.m. Eastern Standard Time, Monday - Friday
Emergency After Hours: 7:00 p.m. - 9:00 p.m. Eastern Standard Time, Monday - Friday, weekends & holidays (fees apply for after hours)
Routine flight changes or inquiries, please contact during regular business hours. Reserve after-hours calls for emergencies only. Fees apply to emergency after-hours calls.
Fees
Fee for Agent Booking
| Description | Charge |
|---|---|
| Domestic | $28.00 |
| International | $30.00 |
| Car/ Hotel Only | $10.00 |
| Exchange | $28.00 Domestic/ $30.00 International |
Fees for Online Booking Tool (OBT) - No Agent Help
| Description | Charge |
|---|---|
| Domestic and International | $5.00 |
| Car/ Hotel Only | $5.00 |
Fees for Online Booking Tool (OBT)- With Agent Help
| Description | Charge |
|---|---|
| Domestic | $28.00 |
| International | $30.00 |
Resources
Recording - CTP Training Session held December 11, 2024