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Top Calls for Help
The following topics include some of our most frequent requests — accounting for about 80 percent of our calls. Please review the content below to see if the help you need is here.
Community System Procedure for UMB Affiliates ▾
Affiliates are primarily individuals who are not paid employees or registered students who need access to University resources.
The affiliate information is entered into the Community System.
NOTE: Getting an affiliate account does not automatically grant access to resources that require individuals to be a paid employee or registered student (for example, access to library resources or discounted software).
Certain applications (such as eUM HR, eUM Financials, eUM RAVEN, COEUS) require an additional form be filled out for access.
Building access requires an additional form to be filled out.
If you have any questions, please contact the IT Help Desk at 410 706-HELP or via email.
Duo & Multi-Factor Authentication
Duo is the University of Maryland's solution for multi-factor authentication ▾
Multi-factor authentication is one of the most effective methods to prevent unauthorized access to your account.
Multi-factor authentication requires something you know (your UMID password) and something you have (like a smartphone or tablet app, or a mobile phone or landline phone) as an added layer of security to prevent anyone else from accessing your account.
For more information, click here.
GoogleApps@UMaryland and Exchange/Office 365 accounts ▾
GoogleApps@UMaryland for students, Exchange/Office 365 for employees
GoogleApps is the email system for most students at UMB.
GoogleApps@UMaryland uses UMID Authentication (log in with your UMID and password).
Go here to access your GoogleApps@UMaryland.
More information about UMID Authentication.
More information about GoogleApps@UMaryland
Exchange and Office 365 are the email systems for most employees at UMB.
To access your Exchange account — for email accounts that end in @hshsl.umaryland.edu, @law.umaryland.edu, @som.umaryland.edu, @son.umaryland.edu, @sowk.umaryland.edu, @rx.umaryland.edu — via your web browser, go to Outlook Web Access.
To access your Office 365 email account via your web browser, go to https://portal.office.com.
More information about Email Exchange
More information about Office 365
Email Phishing Warning
eUMB Electronic Timesheets
Network - Eduroam Wireless
Network - Eduroam Wireless ▾
Eduroam allows students, faculty, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by using their local login credentials (UMID) on their laptop or smartphone.
Network File Sharing
Network File Sharing ▾
Please click below for information about the lawful use of copyrighted materials on UMB’s computing networks and in UMB facilities as well as information about the consequences of illegally uploading, downloading, and sharing music, games, and movies.
More information regarding Illegal File Sharing.
New Students Orientation
UMID New Students
UMID New Students ▾
New students are required to create a UMID and password to log onto the many resources provided by the University of Maryland such as SURFS, GoogleApps@UMaryland, Blackboard, and MediaSite.
UMID - Unsuccessful Login Attempts will Lock your UMID Account
UMID - Unsuccessful Login Attempts will Lock your UMID Account ▾
After six unsuccessful attempts to log into any UMID-authenticated application or service, your account will be locked.
UMID-authenticated applications and services include, but are not limited to: myUM Portal, eUM HRMS, eUM Financials, RAVEN, COEUS, Effort Reporting, Electronic Time Sheets, Blackboard, MediaSite, GoogleApps@UMaryland and SURFS.
To unlock your account, you have the following options:
1. Stop trying to log in and wait at least 10 minutes. Then try again with the correct UMID and password. Accounts will automatically unlock after 10 minutes of inactivity.
2. Go to the UM Account Management Site, click on the “I cannot log into UMB Account” link. You will be able to reset your password and unlock your account.
3. Email or call the IT Help Desk at 410-706-4357.
Training Resources ▾
Information about training resources for eUM Systems, COEUS, SIMS, Electronic Timesheet Support, Microsoft Office, and more.
The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly 20 live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job.
Click here for more information.