FAQs

How do I get a UM account?

Accounts for employees paid through the University and registered students are created automatically. 

If you are not an employee paid through the University or a registered student, you will need to have a current sponsor add you to the community system. Please consult the list of current Sponsors and Approvers.

This is my first time signing on and I cannot sign on.

Go to the UMB Account Management site

Click on the "New User, Setup Account" link and follow the instructions to create a UMID, select a verification question, select a security image, create a security phrase, and create your new password.

 

What do I do if I forget my password?

Go to the UMB Account Management site

Click on the "Forgot your Password" link and follow the instructions to reset your password. 

If it has been more than 180 days since your last log-in or the system does not recognize the answer to your verification question, please email or call the IT Help Desk (410-706-4357) for further assistance.

How do I change my password?

Go to the UMB Account Management site and log in with your UMID and password. 

Click on the "Password" link on the left-hand side of the screen and enter a new password.

How often does my password expire?

For most users, the password expires every 365 days from the time the password is created. 

For privileged users, the password expires every 90 days from the time the password is created. “Privileged users” include eUMB Financials users, eUMB HRMS power users, and IT systems users.

You can find out when your password is going to expire by logging into the UMB Account Management site with your UMID and password.

I just changed my password and I still cannot log in.

When the system accepts a new password, you should receive a confirmation screen with the password’s expiration date. The expiration date should be 180 days from when you created the new password. 

If you did receive a confirmation screen, give the system a few minutes to synchronize your password. 

If it has been more than 10 minutes since you created a new password and you still cannot log in, please email or call the IT Help Desk (410-706-4357). 

What is the UMB PIN?

The UMB PIN is not your password. The UMB PIN is used in place of the last four digits of a Social Security number to verify a user’s identity if a user does not have a Social Security number associated with their account or does not wish to provide that information.

You can change your UMB PIN from the UMB Account Management Site.

What is the UMID? How do I find the UMID for my account?

The UMID is your username on your UMB Account.

Here are instructions on how to find or change your UMID. 

  1. Go to the UMB Account Management Site.
  2. Click on the “I cannot log into UMB Account” link.
  3. Enter your last name, date of birth, and either the last four digits of your Social Security number or UMB PIN. Click on the Submit button.  
  4. Answer your verification question. Click on the Submit button.  
  5. You will have to create a new password.
  6. After creating your password, you will see all the systems your new password is being written to.
  7. Click "Continue" to be taken to the UMB Account Management Site.
  8. Your UMID is displayed under the “UMB Account Details” portion of the screen.
     
    If you need to change your UMID, click on the “UMID” link on the left side of the screen.

When is a UMB Account deactivated?

If a user has multiple roles on campus, their UMB Account will stay active as long as there are active roles (faculty, staff, student, affiliate) associated with their account.

Faculty and staff A faculty or staff UMB Account is deactivated when their employee record is deactivated.  
 
Students In general, student UMB Accounts are deactivated three years after their last term with registered courses.  
 
Affiliates An affiliate’s UMB Account is deactivated when their record within the community system expires.

How can I check to see if my UMID and password are active or valid?

If you would like to check on the status of your UMID and password, go to the UMB Account Management site. If you can log in to this website, your UMID and password are active and valid. 

If you cannot log in, click on the link “I cannot log into UMB Account” to set up your UMID and password.  

How can I check to see if my UMB Account is active?

Employees, students, affiliates, and community system members can use the Online Campus Directory to check on the status of their UMB Account. (Click here to open the directory in a different window).

Search for your name in the Campus Directory. Remember to search by the name that would be listed on your employee, student, affiliate, or community system record.

 

How do I unlock my UMB account?

To unlock your UMB account, you have the following options:

  1. Stop trying to log in and wait at least 10 minutes. Then try again with the correct UMID and password. Accounts will automatically unlock after 10 minutes of inactivity.
  2. Go to the UM Account Management Site, click on the “I cannot log into UMB Account” link. You will be able to reset your password and unlock your account.
  3. Email the IT Help Desk or call 410 706-4357.