IT Help Desk

As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campus-wide) applications.

GoogleApps@UMarylandBlackboard Help

IT Alerts

Notice to all Portal and eUMB users:
The eUMB Portal, HRMS, Financials and RAVEN applications will be unavailable from 8:00pm Thursday September 11th until 6:00am Monday September 15th in order to perform a system upgrade. There will b... [more]
Notice to all Portal and eUMB users:
Routine system maintenance is scheduled for Saturday September 6th. RAVEN, Financials, HRMS, and Portal (to include Maximus , COEUS, and Kuali COEUS) will be unavailable from 6:00am to 2:00pm on 09/06... [more]

Latest Tips

Community System - New Procedure for UMB Affiliates

A new procedure for requesting affiliates was implemented on January 28, 2014.  Instead of filling out a form, getting signatures and sending the form to the IT Help Desk, the affiliate information will now be entered into the UMB Community System.  For additional information regarding this change, click here.

eMail Exchange CITS upgraded to Exchange 2010 on November 9, 2013
The benefit users will probably notice first is that the size of individual mail boxes has increased to five gigabytes (5GB).  If you use the Outlook Web App (OWA) or access Outlook via a mobile device, you will see that the interface has changed to be very similar to the Outlook 2010 desktop client. The change has occurred automatically and will required no action from the end users. For information about this change, click here.

eMail Google Apps - for Students
To access your GoogleApps@UMaryland account click on http://gmail.umaryland.edu/. GoogleApps@UMaryland uses UMID Authentication (login with your UMID and Password). For more information about UMID Authentication, including information on how to customize your UMID, click here. For more information about GoogleApps@UMaryland click here.

eMail myUM Mail - old system for Faculty & Staff
To access your myUM Mail account click on http://webmail.umaryland.edu/. myUM Mail uses UMID Authentication (login with your UMID and Password). Click here for more information.

eMail Phishing Warning
You should NEVER send passwords via e-mail. The university's information technology staff will NEVER need or ask you to send your password, or ask you to go to a website to verify your account.  For more information about Phishing click here.

eUMB - Electronic Timesheets
Exempt and non-exempt (hourly) employees and their supervisors and payroll representatives are using the Electronic Timesheet system.  Click here for training and information.

Network - Eduroam
Eduroam allows students, faculty and staff from participating institutions to obtain Internet connectivity accross campus and when visiting other participating institutions by utilizing their local login credentials (UMID) on their laptop or Smartphone. Click here for more information.

Network - File Sharing
Please click on the following icon for information about the lawful use of copyrighted materials on UMB’s computing networks and in UMB facilities, as well information about the consequences of illegally uploading, downloading, and sharing music, games and movies.

Illegal File Sharing

New Students - Orientation
To view the (non Medical Student) Orientation Presentation for Spring 2014, click here.
To view the Medical Student Orientation Presentation for Spring 2014, click here.

Other Help Desks
Click here for contact information for other Help Desks.

UM Alerts
Click here for the UM Alerts Emergency Notification System (e2Campus).

UMID - New Students
New students are required to create a UMID and Password to log into the many resources provided by the University of Maryland such as SURFS, GoogleApps@UMaryland, Blackboard and MediaSite. For more information about the UMID and other resources available to new (and returning) students, click here.
For more details, visit http://www.umaryland.edu/helpdesk/umid.html.

UMID - Unsuccessful Login Attempts will Lock your UMID Account
fter 6 unsuccessful attempts to log into any UMID authenticated application or service, your account will be locked.  UMID authenticated applications and services include, but are not limited to: myUM Portal, eUM HRMS, eUM Financials, RAVEN, COEUS, Effort Reporting, Electronic Time Sheets, Blackboard, MediaSite, GoogleApps@UMaryland and SURFS.

To unlock your account, you have the following options:

1. Stop trying to login and wait at least 10 minutes.  Then try again with the correct UMID and Password.  Accounts will automatically unlock after 10 minutes of inactivity.

2. Go to the UM Account Management Site, click on the “I cannot log into UMB Account” link.  You will be able to reset your password and unlock your account.

3. Contact the IT Help Desk at 410 706-4357 or via Email.

Training Resources
Information about training resources for eUM Systems, COEUS, SIMS, Electronic Timesheet Support, Microsoft Office and more...

The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job. To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the ETG Training Enrollment page.