- Academic Affairs
- Administration and Finance
- Center for Health and Homeland Security
- Center for Information Technology Services
- Communications and Public Affairs
- Development and Alumni Relations
- Government Affairs
- Human Resource Services
- Office of Community Engagement
- Operations and Planning
- Office of the President
- Police and Public Safety
- Research and Development
- University Counsel
As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campus-wide) applications.
Email Us, Dial 410-706-HELP (4357), or Fax us at 410-706-4191.
601 W. Lombard Street, Baltimore MD 21201
Health Sciences and Human Services Library, Room 540
Weekdays 8:00 a.m. – 5:30 p.m.
- Monday - Friday
The IT Help Desk is available to assist users via phone, email, fax, or walk-in visit.
Weekends 9:00 a.m. - 3:00 p.m.
- Saturday & Sunday
The IT Help Desk is available to assist users via voice mail and email.
After Hours Support
Monday to Friday 5:30 pm to 10:30 pm CITS will be staffing a limited second shift support for critical systems. Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email. Support staff will check the voice mail messages and notify appropriate staff members. They will also follow-up with the caller to confirm that the message was received and recorded.
Holidays and Office Closing:
|May 30, 2016||Memorial Day||Closed All Day|
|July 4, 2016||Independence Day||Closed All Day|
|September 5, 2016||Labor Day||Closed All Day|
|November 24, 2016||Thanksgiving Day||Closed All Day|
|November 25, 2016||Thanksgiving Break||Closed All Day|
|December 25, 2016||Christmas Day||Closed All Day|
|December 26, 2016||Christmas Break||Closed All Day|
|January 1, 2017||New Year's Day||Closed All Day|
|January 2, 2017||New Year's Break||Closed All Day|
Not sure who to call?
Other IT Contacts
- Department of Medicine/Epidemiology Help Desk
- Department of Surgery Help Desk
- Emergency Medicine
- FPI Help Desk
- Graduate School Help Desk
- Pediatrics Help Desk
- Psychiatry Help Desk
- School of Dentistry Help Desk
- School of Law Help Desk
- School of Medicine Help Desk
- School of Nursing Customer Service Desk *EMERGENCY ONLY*
- School of Nursing Help Desk
- School of Pharmacy Help Desk
- School of Social Work Help Desk
- UMMS (Hospital) Help Desk