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As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campus-wide) applications.
Email Us, Dial 410-706-HELP (4357), or Fax us at 410-706-4191.
601 W. Lombard Street, Baltimore MD 21201
Health Sciences and Human Services Library, Room 540
Weekdays 8:00 a.m. – 5:30 p.m.
- Monday - Friday
The IT Help Desk is available to assist users via phone, email, fax, or walk-in visit.
Weekends 9:00 a.m. - 3:00 p.m.
- Saturday & Sunday
The IT Help Desk is available to assist users via voice mail and email.
After Hours Support
Monday to Friday 5:30 pm to 10:30 pm CITS will be staffing a limited second shift support for critical systems. Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email. Support staff will check the voice mail messages and notify appropriate staff members. They will also follow-up with the caller to confirm that the message was received and recorded.
Holidays and Office Closing:
|March 27, 2016||Easter||Closed for Walk-Ins|
|May 30, 2016||Memorial Day||Closed All Day|
|July 4, 2016||Independence Day||Closed All Day|
|September 5, 2016||Labor Day||Closed All Day|
|November 24, 2016||Thanksgiving Day||Closed All Day|
|November 25, 2016||Thanksgiving Break||Closed All Day|
|December 25, 2016||Christmas Day||Closed All Day|
|January 1, 2017||New Year's Day||Closed All Day|
Not sure who to call?
Other IT Contacts
- Department of Medicine/Epidemiology Help Desk
- Department of Surgery Help Desk
- FPI Help Desk
- Graduate School Help Desk
- Pediatrics Help Desk
- Psychiatry Help Desk
- School of Dentistry Help Desk
- School of Law Help Desk
- School of Medicine Help Desk
- School of Nursing Customer Service Desk *EMERGENCY ONLY*
- School of Nursing Help Desk
- School of Pharmacy Help Desk
- School of Social Work Help Desk
- UMMS (Hospital) Help Desk