IT Help Desk
As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campus-wide) applications.
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IT Alerts
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Latest Tips
UMID-Day is July 15th. Are You Ready for the Changeover?
As of July 15, 2013, the UMID will be the ONLY form of authentication accepted by nearly 150 applications and websites used by faculty, staff, affilates and students at UM Baltimore.
Your Employee ID, Student ID, Affiliate ID, and Customer ID will NOT WORK!
For more details, visit http://www.umaryland.edu/helpdesk/umid.html.
New Students
New students are required to create a UMID and Password to log into the many resources provided by the University of Maryland such as SURFS, GoogleApps@UMaryland, Blackboard and MediaSite. For more information about the UMID and other resources available to new (and returning) students, click here.
To view the (non Medical Student) Orientation Presentation for Fall 2013, click here.
To view the Medical Student Orientation Presentation for Fall 2013, click here.
Unsuccessful Login Attempts will Lock your UMID Account Beginning the week of August 20th, 2012, after 6 unsuccessful attempts to log into any UMID authenticated application or service, your account will be locked. UMID authenticated applications and services include, but are not limited to: myUM Portal, eUM HRMS, eUM Financials, RAVEN, COEUS, Effort Reporting, Electronic Time Sheets, Blackboard, MediaSite, GoogleApps@UMaryland and SURFS. To unlock your account, you have the following options: 1. Stop trying to login and wait at least 10 minutes. Then try again with the correct UMID and Password. Accounts will automatically unlock after 10 minutes of inactivity. 2. Go to the UM Account Management Site, click on the “I cannot log into UM Account” link. You will be able to reset your password and unlock your account. 3. Contact the IT Help Desk at 410 706-4357 or via Email. |
Eduroam
Eduroam allows students, faculty and staff from participating institutions to obtain Internet connectivity accross campus and when visiting other participating institutions by utilizing their local login credentials (UMID) on their laptop or Smartphone. Click here for more information.
Phishing Warning
You should NEVER send passwords via e-mail. The university's information technology staff will NEVER need or ask you to send your password, or ask you to go to a website to verify your account. For more information about Phishing click here.
GoogleApps@Umaryland Account
To access your GoogleApps@UMaryland account click on http://gmail.umaryland.edu/. GoogleApps@UMaryland uses UMID Authentication (login with your UMID and Password). For more information about UMID Authentication, including information on how to customize your UMID, click here. For more information about GoogleApps@UMaryland click here.
Accessing myUM Mail
To access your myUM Mail account click on http://webmail.umaryland.edu/. myUM Mail uses UMID Authentication (login with your UMID and Password). Click here for more information.
Campus Exchange 2007
For information about Campus Exchange 2007 click here.
Campus Outlook 2007
For information about Campus Outlook 2007 with Campus Exchange 2007 click here.
eUM Electronic Timesheets
Exempt and non-exempt (hourly) employees and their supervisors and payroll representatives are using the Electronic Timesheet system. Click here for training and information.
Be Media Wise
Please click on the following icon for information about the lawful use of copyrighted materials on UM’s computing networks and in UM facilities, as well information about the consequences of illegally uploading, downloading, and sharing music, games and movies.
Other Help Desks
Click here for contact information for other Help Desks.
UM Alerts
Click here for the UM Alerts Emergency Notification System (e2Campus).
Training Resources
Information about training resources for eUM Systems, COEUS, SIMS, Electronic Timesheet Support, Microsoft Office and more...
The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job. To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the ETG Training Enrollment page.
