| ASC Help Desk
As part of the Assistance and Service Center (ASC) in the Center for Information Technology Services (CITS), the Help Desk provides support to faculty, students, and staff for all Enterprise (campus-wide) applications including: Computing Information Resources
The following two websites are designed to be a central place where faculty, students and staff can go to locate computing resources on campus, download useful software, access general computing tutorials, and find any school specific computing information.   IT News & Alerts
No IT Alerts at this time.
Accellion Secure File Transfer Service
The Accellion Secure File Transfer Appliance provides faculty and staff with a secure way to send large files to recipients both inside and outside of the University. Click here for more information about Accellion.
Accessing Office 2007 Files
Office 2007 files can be accessed (using Office 2003 or an older version of Office) once the Microsoft Compatibility Pack has been downloaded and installed. Click here for instructions.
Updating Campus Contact Information
Campus contact information can now be updated by faculty, staff and affiliates. Faculty & staff may also update their emergency contact information. Click here for instructions.
Ruckus Music Service
The University of Maryland Baltimore is partnering with the online music service Ruckus Network to provide students with free, legal, unlimited download access to a library of literally millions of songs. Click here for more information about Ruckus.
Support Links UMnet Help … Instructions on checking your email, changing your UMnet password, forwarding your UMnet email, and more... | Training Resources … Information about training resources for eUMB, SIMS, COEUS, Microsoft Office and more.... | | UMnet Account Applications… Download and print an application for a UMnet e-mail account. | Computing Resources … Link to additional email, computing, handheld, internet resources, and more... | Exchange 2003 Email Help... Tips for effective email management, instructions on accessing your account remotely using Outlook Web Access, and more... | Helpful Links - Link to other websites such as the HS/HSL Library, Open Webmail, myUMB Portal, and more... | Frequently Asked Questions … A collection of FAQ's for UMnet, Open Webmail, Blackboard, and more... | End User Documentation … Helpful guides to commonly used procedures in Microsoft Word, Excel, Outlook and more... |
Help Desk Contact Information ASC Help Desk Contact Information | Normal Business Hours:
Monday - Friday 8:00 A.M. - 5:00 P.M. | Office Location:
Health Sciences & Human Services Library | Phone: 410-706-HELP | Room LL06 | Fax: 410-706-4191 | E-mail: help@umaryland.edu |
After Hours Support
CITS has expanded campus Help Desk services to provide coverage 24 hours a day, 7 days a week, including weekends and holidays. When calling 410-706-HELP after hours, users will be transferred to support representatives who are trained to assist with Blackboard issues (including change requests for Blackboard passwords), and general connectivity issues with systems, browsers, etc. Users will also be able to report non-critical issues such as password change requests (for e-mail, SURFS, Directory, etc.) or requests for account administration (create accounts, name changes, etc.). These requests will be addressed promptly on the next business day. If a user reports a critical system outage (such as the network, web, Blackboard or phone system), the support representative will contact the designated system administrator immediately to begin the process of resolving the outage. In addition to calling 410-706-HELP, users also have access to the UMB Online Support Center. The Support Center allows users to search the Knowledge Bases, utilize Live Chat, and submit their own Help tickets. For questions relating to any of these services, please contact the ASC Help Desk.
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