Help Desk

As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campuswide) applications.

Email us, dial 410-706-HELP (4357), or fax us at 410-706-4191.

601 W. Lombard St., Baltimore MD 21201
Health Sciences and Human Services Library, Room 540

Hours

Weekdays, 8 a.m. to 5:30 p.m.
  • Monday to Friday
    The IT Help Desk is available to assist users via phone, email, fax, or walk-in visit.
Weekends, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday
    The IT Help Desk is available to assist users via voice mail and email.
After-Hours Support

Monday to Friday, 5:30 p.m. to 10:30 p.m., CITS will be staffing a limited second shift support for critical systems. Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email. Support staff will check the voice mail messages and notify appropriate staff members. They also will follow up with the caller to confirm that the message was received and recorded.

Holidays and Office Closing:
Jan. 15, 2018 MLK Day Closed All Day
May 28, 2018 Memorial Day Closed All Day
July 4, 2018 Independence Day Closed All Day
Sept. 3, 2018 Labor Day Closed All Day

Not sure who to call?

Learn more about who we support.

Other IT Contacts