IT Help Desk

As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, staff, affiliates, and all community system members for all Enterprise (campus-wide) applications.

GoogleApps@UMarylandBlackboard Help

IT Alerts

Apr 22nd 4:30 a.m. - Upgrade to the VOIP Phones
The campus voice network will be upgraded on Tuesday, April 22nd at 4:30 a.m. There will be a short downtime, no longer than 15 minutes, while the security upgrade is made to the VoIP phones.
UMB responds to the April 2014 OpenSSL (''Heartbleed'') Vulnerability

Latest Tips

New Procedure for UMB Affiliates

A new procedure for requesting affiliates was implemented on January 28, 2014.  Instead of filling out a form, getting signatures and sending the form to the IT Help Desk, the affiliate information will now be entered into the UMB Community System.  For additional information regarding this change, click here.

New Students

New students are required to create a UMID and Password to log into the many resources provided by the University of Maryland such as SURFS, GoogleApps@UMaryland, Blackboard and MediaSite. For more information about the UMID and other resources available to new (and returning) students, click here.

To view the (non Medical Student) Orientation Presentation for Spring 2014, click here.

To view the Medical Student Orientation Presentation for Spring 2014, click here.

CITS upgraded to Exchange 2010 on November 9, 2013.

The benefit users will probably notice first is that the size of individual mail boxes has increased to five gigabytes (5GB).  If you use the Outlook Web App (OWA) or access Outlook via a mobile device, you will see that the interface has changed to be very similar to the Outlook 2010 desktop client. The change has occurred automatically and will required no action from the end users. For information about this change, click here.

UMID-Day is July 15th.  Are You Ready for the Changeover?

As of July 15, 2013, the UMID will be the ONLY form of authentication accepted by nearly 150 applications and websites used by faculty, staff, affilates and students at UMB.

Your Employee ID, Student ID, Affiliate ID, and Customer ID will NOT WORK!

For more details, visit http://www.umaryland.edu/helpdesk/umid.html.

Unsuccessful Login Attempts will Lock your UMID Account

Beginning the week of August 20th, 2012, after 6 unsuccessful attempts to log into any UMID authenticated application or service, your account will be locked.  UMID authenticated applications and services include, but are not limited to: myUM Portal, eUM HRMS, eUM Financials, RAVEN, COEUS, Effort Reporting, Electronic Time Sheets, Blackboard, MediaSite, GoogleApps@UMaryland and SURFS.

To unlock your account, you have the following options:

1. Stop trying to login and wait at least 10 minutes.  Then try again with the correct UMID and Password.  Accounts will automatically unlock after 10 minutes of inactivity.

2. Go to the UM Account Management Site, click on the “I cannot log into UMB Account” link.  You will be able to reset your password and unlock your account.

3. Contact the IT Help Desk at 410 706-4357 or via Email.

Eduroam

Eduroam allows students, faculty and staff from participating institutions to obtain Internet connectivity accross campus and when visiting other participating institutions by utilizing their local login credentials (UMID) on their laptop or Smartphone. Click here for more information. 

Phishing Warning

You should NEVER send passwords via e-mail. The university's information technology staff will NEVER need or ask you to send your password, or ask you to go to a website to verify your account.  For more information about Phishing click here. 

GoogleApps@Umaryland Account
To access your GoogleApps@UMaryland account click on http://gmail.umaryland.edu/. GoogleApps@UMaryland uses UMID Authentication (login with your UMID and Password). For more information about UMID Authentication, including information on how to customize your UMID, click here. For more information about GoogleApps@UMaryland click here. 

Accessing myUM Mail
To access your myUM Mail account click on http://webmail.umaryland.edu/. myUM Mail uses UMID Authentication (login with your UMID and Password). Click here for more information.

eUM Electronic Timesheets
Exempt and non-exempt (hourly) employees and their supervisors and payroll representatives are using the Electronic Timesheet system.  Click here for training and information. 

Be Media Wise
Please click on the following icon for information about the lawful use of copyrighted materials on UMB’s computing networks and in UMB facilities, as well information about the consequences of illegally uploading, downloading, and sharing music, games and movies.

Illegal File Sharing

Other Help Desks
Click here for contact information for other Help Desks.

UM Alerts
Click here for the UM Alerts Emergency Notification System (e2Campus).

Training Resources
Information about training resources for eUM Systems, COEUS, SIMS, Electronic Timesheet Support, Microsoft Office and more...

The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job. To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the ETG Training Enrollment page.

The benefit users will probably notice first is that the size of individual mail boxes is increasing to five gigabytes (5GB).  If you use the Outlook Web App (OWA) or access Outlook via a mobile device, you will see that the interface has changed to be very similar to the Outlook 2010 desktop client. The change will occur automatically and will require no action from the end users. For information about this change, click here.