FAQs

UMBPD Vehicles

Here, you will find answers to frequently asked questions about our Safe Walk and Safe Ride services.
Still have questions? Contact us

How do I request a Safe Ride?

UMB employees and students can request a Safe Ride through the Mobile UMB app or by calling 410-706-6882. The service is available from 7 a.m. to 1 a.m. on the UMB campus and in surrounding communities. Learn more

Currently, UMMC employees can only request a Safe Ride by calling 410-706-6882. 

How to request a Safe Ride with the mobile UMB app:

  1. Download Mobile UMB in the Apple app store or on Google Play.
  2. Open Mobile UMB and tap Safe Ride.
  3. Allow the app to access your location. This is how our drivers know where to pick you up!
  4. Log in using your UMB ID and password. Confirm your login using UMB DUO authentication.
  5. Click Start to get a Safe Ride now.
  6. Click Schedule to get a Safe Ride later.
  7. Enter your pickup address. This is the location where our driver will pick you up.
  8. Enter your drop-off address. This is the location where you're going
    • Note: You will receive an error message if an address is outside of our Safe Ride service boundaries. Try again and enter an address inside the yellow service area.
  9. Click Confirm Ride. Enter the number of passengers, bicycles, and/or wheelchairs.
  10. Click Submit Ride. Track your Safe Ride driver with the purple car icon and estimated pickup time.
  11. Wait inside until your Safe Ride arrives. Your app will notify you when your ride is waiting outside.

Can UMMC employees request a Safe Walk or Safe Ride?

Yes! UMMC employees can request a Safe Walk or Safe Ride by calling 410-706-6882. 

Does Safe Ride operate on a loop?

Unlike the UMB Shuttle, Safe Ride responds to requested pick-up and drop-off locations within the Safe Ride boundary. A trained UMB Police Department (UMBPD) police or security officer will pick you up in a marked UMBPD Safe Ride van. 

If you request a Safe Ride using the Mobile UMB app, you will be able to track your driver (just like rideshare service apps!). If you request a Safe Ride by calling 410-706-6882, a UMBPD police communications operator will call you when your Safe Ride arrives. 

Who drives the Safe Ride vans?

Trained UMB Police Department (UMBPD) police or security officers operate marked UMBPD Safe Ride vans. All drivers are UMB employees who have had a background check.

If you request a Safe Ride using the Mobile UMB app, you will be able to track your driver (just like rideshare service apps!). If you request a Safe Ride by calling 410-706-6882, a UMBPD police communications operator will call you when your Safe Ride arrives.

Safe Rides are monitored and tracked by our UMBPD police communications operators. The service is extremely safe. 

What is the average wait time for a Safe Ride?

The average wait time for a Safe Ride is 8 to 10 minutes.

If you request a Safe Ride using the Mobile UMB app, you will be able to track your driver (just like rideshare service apps!) so you can see when they arrive. If you request a Safe Ride by calling 410-706-6882, a UMB Police Department (UMBPD) police communications operator will call you when your Safe Ride arrives. 

During inclement weather, wait times often increase. In these situations, the UMBPD will put another Safe Ride van in service to help reduce long wait times. 

We will get to you as quickly and safely as possible. Thank you for your patience with our drivers!

Why is my Safe Ride wait time so long? What are you doing about it?

The average wait time for a Safe Ride is 8 to 10 minutes. During inclement weather, wait times often increase. In these situations, the UMB Police Department (UMBPD) will put another Safe Ride van in service to help reduce long wait times. 

The UMBPD has three Safe Ride vans that can run concurrently, if needed. We are constantly monitoring the Safe Ride wait times to ensure we get to you as quickly and safely as possible. 

If you request a Safe Ride using the Mobile UMB app, you will be able to track your driver (just like rideshare service apps!) so you can see when they arrive. If you request a Safe Ride by calling 410-706-6882, a UMB Police Department (UMBPD) police communications operator will call you when your Safe Ride arrives. 

Where does Safe Walk and Safe Ride go?

Safe Walk is available 24/7 on the UMB campus, including the UM BioPark. 

Safe Ride is available from 7 a.m. to 1 a.m. on the UMB campus and in surrounding neighborhoods. 

View the Safe Walk and Safe Ride map. 

Why can't the Safe Ride take me anywhere I want to go?

The UMB Police Department (UMBPD) wants to help get you to your destination safely. Our Safe Ride map covers the UMB campus and many surrounding neighbords, including areas where students and employees commonly park and live. 

Our Safe Ride boundary is in place to include frequently visited areas while allowing our limited Safe Ride vans and drivers to be able to provide service to our entire UMB community. As our boundary expands, it takes longer for our drivers to drop off riders and return to campus, which extends our wait time. 

The UMB Shuttle has service to areas beyond the Safe Ride boundary, including Mount Vernon, Federal Hill, Canton, and Fells Point. 

Lyft Ride Smart at UMB also offers discounted Lyft rides within an extended boundary.