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Group counseling is particularly helpful for many concerns and goals, giving members an opportunity to share experiences, solve problems and practice new skills.
The UMB Student Counseling Center provides psychiatric and medication evaluations as well as medication management.
Individual counseling can help students increase self-understanding, resolve problems, and learn new skills.
Workshops for students are held throughout the academic year.
UMB Student Counseling Center
Appointment Changes and No Show Policy
The UMB Student Counseling Center (SCC) understands that unexpected academic responsibilities, work and family commitments and health concerns may impact a student’s schedule. However, as there is high demand for SCC services, students should notify the SCC of any appointment changes or cancellations as early as possible. Advance notice of appointment cancellations will allow the SCC to offer time slots to other students who wish to access SCC services.
Due to the heavy demand for services, if a student needs to cancel an SCC appointment, the student should call 410-328-8404 at least 24 hours (one business day) in advance of the scheduled appointment time. If a student has a same-day urgent reason for cancelling, the student should call 410-328-8404 and speak with his/her SCC treatment provider or leave a message with information related to the need for cancellation. Please note that students who frequently cancel or reschedule counseling appointments or medication management services may be required to meet with their SCC counselor to assess treatment barriers and, if necessary, develop a new treatment plan before resuming SCC services.
If a student arrives more than 10 minutes late for a scheduled appointment, the student may be asked to reschedule.
If the SCC does not receive a student’s notice of cancellation by 4pm the day before and the student does not show up at the scheduled appointment time, it will be recorded as a “No Show.” The following apply regarding “No Shows”:
- A “No Show” for counseling follow up appointments will count against a student’s total allocated number of counseling sessions (6 per semester/12 per academic year).
- Two consecutive “No Show” follow up appointments may result in suspension of SCC counseling and medication management services for a period of 6 months starting from the student’s last date of contact with the SCC. Outside referral assistance and walk-in consultation services (Daily at 1.30pm) are available to suspended students as needed.
- First “No Show”: SCC provider will contact the student (by phone/voicemail or email) requesting that the student contact his/her SCC provider within one week in order to resume services.
- Second “No Show”: SCC provider will contact the student (by phone/voicemail or email) to inform the student that counseling and/or medication management services through the SCC will be suspended for six months. The SCC will also send written notification to the student and provide a list of community resources to assist the student in continuing his/her care. The student may use walk-in daily (1:30 pm) consultation services and/or request to meet with a SCC provider to receive assistance with community resource referrals. If a student had been receiving medication management services through the SCC, an SCC psychiatrist will determine how to bridge medication concerns and may choose to provide one last 30 day script as required by state law.
- Students who have had SCC services suspended may be eligible again for SCC services at the end of the 6-month period after undergoing a new evaluation to reassess needs.
Initial Intake Evaluation:
Students who visit the SCC for the first time must schedule an appointment to meet with an SCC counselor for an initial intake evaluation. This initial intake evaluation is not a counseling session but rather an opportunity for the SCC counselor to evaluate treatment needs and determine whether the SCC will be an appropriate setting to meet those needs and the student’s required level of care. A student who cancels, reschedules or does not show for 2 or more intake evaluations may be required to meet with the SCC Director or designee for an assessment of treatment access barriers before the student may schedule another intake evaluation. To learn more about the first appointment click here.
UMB Student Counseling Center Complaint Process
You have the right to tell us when something is wrong. If you present a complaint, your care will not be affected in any way. If you submit a complaint to the Counseling Center, someone will try to acknowledge your communication within 3 business days.
Who to Contact
Your healthcare provider at the Counseling Center – 410-328-8404
- Executive Director - Counseling Center – 410-328-8404 or email@example.com
- Assistant Director - Counseling Center – 410-328-8404 or firstname.lastname@example.org
- Assistant Vice President for Academic & Student Affairs – 410-706-7767 or email@example.com
- Ethicspoint Hotline - https://secure.ethicspoint.com/domain/media/en/gui/28588/index.html
When presenting your issue...
Please be ready to share the following information when you contact us:
- The nature of your complaint
- The name(s) of the person(s) involved
- The date on which the problem occurred
- Your ideas about how you would like us to help
Our investigation will include:
- Talking with you so that we know your concerns
- Contacting and talking with the person(s) named in your complaint
- Reviewing all appropriate documents, including your counseling record, if necessary
- Collaborating with you on a possible resolution, as appropriate
What to expect from the process:
Your counselor or someone else from the Counseling Center will contact you, review your complaint, and make every effort to resolve your concerns at that time. We make every effort to resolve issues within 30 days, but that may not always be possible.
A written communication will be sent to you with the resolution of your complaint.