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Scheduling Services: What to Expect
1.) You may call or stop by the office during regular business hours to schedule a "phone triage" with an SCC counselor. *If you are experiencing acute stress and you are unable to wait until your assigned time, please notify our administrative assistant, Ms. Vivian Brown, or ask to speak with our clinician on coverage.
2.) A counselor will speak with you over the phone or in-person for 5-15 minutes and will collect preliminary information about you and your current concerns. Information you provide during this brief discussion will:
a.) Help us understand the nature and urgency of your concerns
b.) Begin to identify the most appropriate next steps
Your first meeting is not a counseling session. Its purpose is for your counselor to gather information about you so that they may determine your treatment plan. Your counselor decides upon the level of care that best fits your needs. If s/he determines that the Student Counseling Center is an appropriate setting for your treatment, you will begin to work on the issues that brought you to counseling at your next session. Your primary counselor is usually the counselor that meets with you during your "in-person triage."
If your counselor determines that your needs exceed the Student Counseling Center's scope of services, s/he will refer you to an outside provider. You will be expected to make and keep an appointment with an outside provider within a reasonable period of time, and your counselor will assist you with the process.
Limitations to Services
The Student Counseling Center (SCC) provides brief, short-term counseling. If the initial evaluation indicates that student is appropriate for treatment, the student is not guaranteed, but may get up to a maximum 6 individual counseling sessions per academic semester and a maximum of 12 for the academic year. The SCC experiences fluctuations in student demands for mental health services throughout the academic year. Counselors’ availability and session frequency vary depending on demand for services. The SCC typically sees students about every 3 to 4 weeks. The frequency of your treatment may be affected by demand for services and clinician availability. If you cancel an appointment with a counselor or psychiatrist, it may take 3 to 4 weeks to get another appointment.
If the SCC determines during the initial intake evaluation or course of treatment that a students’ needs exceed our scope of services, the student will be provided appropriate referrals to community resources. The SCC can provide the student with assistance in the transition. However, the student will be expected to play an active role in making and keeping an appointment with an outside provider within a reasonable period of time.
If a student holds a faculty or staff position, the student may be referred to a community resource. If the previous sentence applies to you, please ask to speak to one of our counselors before scheduling an appointment or utilize SCC’s walk-in consultation services (daily at 1:30 p.m.) to determine eligibility.
In addition, the SCC does not provide evaluations for outside entities (i.e., child custody or employment).
If both you and your partner are UMB students, you are eligible for couples counseling. Students seeking couples counseling receive 8 individual sessions each and 8 joint couple sessions. We will gladly assist students with outside referrals for couples counseling if partner is not a UMB student.
Concurrent Treatment with a Psychiatrist
Sometimes your counselor will recommend ongoing treatment with a psychiatrist as an essential or required element of your treatment. In these cases, your continued eligibility for counseling services is conditional upon your receiving concurrent psychiatric treatment.
Requests for Academic Accommodations
We do not provide assessments, evaluations, or documentation for students seeking academic accommodations. If you are, you must work directly with Deborah Levi, MA, LGSW at the Office of Disability Support Services at 410-706-5889. Linked here is the University of Maryland policy regarding student accommodations, as well as a list of providers who offer evaluations.
Requests for Letters
If you want your counselor to provide a newly written statement about your treatment to you or someone else, please allow 10 business days for us to complete the documentation. If there has been more than a 6 month lapse in your treatment at the SCC, a counselor may have to complete an additional intake evaluation before providing documentation. If the documentation you are requesting requires an evaluation by a counselor, the process may take more than one session and/or more than 10 business days to complete.
We ask that you give your counselor as much advance notice as possible. If you are requesting a Verification of Attendance form only, and if your clinician is available, we may be able to honor same-day requests depending on our demand for services that day. A Verification of Attendance includes your name, dates of treatment, and no other information. We do not provide notarized letters or documents. Depending on the nature of the letter, your counselor may or may not be able to provide you or your school with the documentation you are requesting.