Leaks and Other Emergencies

Examples include flooding, loss of power or heat, gas leaks, or any condition that poses an immediate threat to safety or building operations.

1. Life-threatening emergency: Call 911
2. Active water leak: Call the Facilities Service Center at 410-706-7570 immediately. DO NOT submit a request through the online portal. This may result in delays and further property damage. For more information about our internal leak process and protocol, see FAQ No. 3 below.
3. Odors: If you smell an odor that poses a safety hazard or causes people to feel sick or have an adverse reaction, evacuate the building and call 911. To report all other odors, contact Environmental Health and Safety (EHS) at 410-706-7055.

If it is a life-threatening emergency, call 911. For other emergencies after normal business hours, call the Facilities Service Center at 410-706-7570 or UMB Police Dispatch at 410-706-6882.

Step 1: Identify the Severity

Water leaks can range from minor to urgent. All types — whether a slow drop, ceiling stain, or active flooding — should be assessed promptly.

For all water leaks, call the Facilities Service Center immediately at 410-706-7570

Step 2: Provide Detailed Information

When calling, please be ready to share:

• Building name, floor and room or area number
• Nature of the water leak (e.g., ceiling drip, pipe burst, toilet overflow)
• When it was first noticed
• Severity (e.g., steady stream, occasional drip, any visible damage)
• Contact information (your name, department, phone number, and email)

Step 3: Service Center Response

• Emergency water leak requests are dispatched immediately to maintenance staff via two-way radio.
  • Plumbing
  • HVAC
  • Multi-Trade (zone maintenance)
• Work Order Submission
  • Once technicians assess and stabilize the leak, they report back to the Service Center with key information used for documentation and insurance purposes such as:
    • Origin of the leak (if known)
    • Equipment/asset number that caused the leak (if applicable)
    • Whether the issue is known to be recurring
    • Whether estimated property damage exceeds $1,000
  • The Service Center enters a work request into the internal section of the Facilities Work Request Portal (not visible to customers). If services from EVS also are required, the Service Center will submit a separate request that generates a second work order number.
  • If contact information was provided during the report, the Service Center will manually add the customer as a watcher so they can receive AiM Status Update notifications and comments.
  • Technicians who were dispatched are officially assigned to the AiM Work Order(s) to document their work and resolution details.

Step 4: Follow-Up and Resolution

• Customers can track the status and comments of requests in the Facilities Work Request Portal if they are added as a watcher. If you do not see the request, call 410-706-7570 or send an email to fmsc@umaryland.edu to be added as a watcher.
• For help understanding status updates and notifications, see the Work Requests and Portal Help
• If the issue worsens or recurs, please call the Facilities Service Center at 410-706-7570 to request escalation