Clearing Your Browser Cache and Cookies

Clearing your browser's cache will open the most recent version of a page.  This is important when periodic maintenance includes page updates or revisions such as new buttons or additional fields.  

The following quick reference will show you how to clear cache quickly in Internet Explorer, Edge, Firefox or Chrome. 


Internet Explorer

Internet Explorer 8, 9, 10 and 11

  1. Press Ctrl + Shift + Delete to open Delete Browsing History
  2. On Delete Browsing History check at least:
    • Temporary Internet files
    • Cookies
    • History
  3. UNcheck Preserve Favorites website data
  4. Click Delete
  5. Close and restart your browser

Internet Explorer 7

  1. From the Tools menu in the upper right, select Delete Browsing History...
  2. Delete at least cache and cookies as follows:
    • To delete cache: Click Delete files...
    • To delete cookies: Click Delete cookies...
    • To delete browsing history: Click Delete history...
  3. Click Close, and then click OK to exit
  4. Close and restart your browser

 

Microsoft Edge

To clear the browser history (including cookies and cache) in Microsoft Edge, use one of the following steps. 

Step 1 - Open the Settings Menu

In the top right hand corner you'll see three dots in a horizontal line. Clicking here opens a drop down that reveals the settings option. Select "Settings".

Select "Settings". 

Step 2 - Locate Clearing Browsing Data

Once in settings, select "Choose what to clear". 

Step 3 - Choosing What to Clear

You'll reach a screen that has you check off what you'd like to clear. It is recommended that you check off the first four boxes (Browsing History, Cookies and saved website data, Cached data and files, and Download history). Next, click "Clear". 

Step 4 - Restart the Browser

Now that you have cleared the browser history and cache it is recommended that you restart the program. Click the "X" in the top right hand corner.

You can now restart the browser and resume your task.


 

Firefox

Firefox 3.6 and Above

  1. From the Tools menu, select Clear Recent History (In more recent versions, this option was moved to the History menu.)
  2. From the Time range dropdown menu, select the desired range to clear. To clear your entire cache, select Everything
  3. Click the down arrow next to "Details" to choose which elements of the history to clear. Select at least Cookies and Cached Web Content
  4. Click Clear Now
  5. Close and restart your browser

Firefox 21 and Above

  1. Press Ctrl + Shift + Delete to open Clear All History
  2. Select desired option from Time Range to clear: drop-down
  3. With Details open, select at least:
    • Cookies
    • Cache
  4. Click the Clear Now button
  5. Close and restart your browser

Firefox 21: Set Automatic Clear for Cookies and Cache

  1. At the top of the Firefox window, click on the Tools menu and then select Options
  2. Select the Privacy panel
  3. In the History section, set Firefox will: to Use custom settings for history
  4. Select the check box for Clear history when Firefox closes
  5. Beside Clear history when Firefox closes, click the .. button The Settings for Clearing History window will open
  6. In the Settings for Clearing History window, click the check mark boxes next to Cookies and Cache
  7. Click OK to close the Settings for Clearing History window
  8. Click OK to close the Options window
  9. Close and restart your browser

 

Google Chrome

Google Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. Select Empty the cache and Delete cookies and other site and plug-in data and any other items you want to clear (such as Clear browsing history or Clear download history)
  3. From the Obliterate the following items from: drop-down menu, choose the period of time for which you want to clear cached information. To clear your entire cache, select ‘the beginning of time’
  4. Click Clear browsing data
  5. Close and restart your browser

Google Chrome 27 and Above

  1. Press Ctrl + Shift + Delete to open the Clear browsing data dialog box
  2. On Clear browsing data, check at least:
    • Empty the cache
    • Delete cookies and other site and plug-in data
  3. Click the Clear browsing data button
  4. Close the Settings tab
  5. Close and restart your browser