If you don't have a UMID: 

1. UMB employees need a UMID to access Percipio. If you do not have a UMID, please use the CITS UMID reference guide that describes how to get a UMID and answers frequently asked UMID-related questions.

If you do have a UMID: 

1. Navigate to https://umaryland.percipio.com
2. Sign in with your UMID.
3. Send and approve a DUO authentication push notification. 

New Employees: 

1. Percipio accounts are created 3-5 business days after onboarding. If problems persist, follow the steps for existing employees. 

Existing Employees: 

1. If using a mobile or tablet device, try using a laptop or PC. 
2. Ensure that you have allowed pop-ups and cookies for Percipio. 
3. Clear your browser cache and cookies using this guide from CITS.
4. If problems persist, submit a support ticket. 

1. New training will appear on your Percipio homepage beneath the banner.  
2. Alternatively, access the My Profile drop-down menu beneath your initials on the Percipio home page. 
   
   • Select Compliance to find your assigned Compliance courses.
   • Select Assignments to find non-compliance assignments. 

1. Access Compliance certificates via the Compliance option from the My Profile drop-down. 
2. Access Training completions via the Activity option from the My Profile drop-down. 
3. For more detailed instructions, view the Training Completion (User Guide). 

1. If using a mobile device, try using a laptop or PC. Some courses are not configured for mobile access. 
2. Ensure that you are using the most up to date version of your browser. 
   
   • Instructions for Microsoft Edge
   • Instructions for Firefox
   • Instructions for Google Chrome
3. Check that you have allowed pop-ups and cookies for Percipio. Some browsers require users to enable cookies.
4. Clear your browser cache and cookies using this guide from CITS.
5. Try a different browser (Edge, Chrome, Firefox). Edge and Chrome are the most compatible with Percipio. 
6. If problems persist, submit a support ticket. 

Typically, if a course is stuck on a loading page, it is due to cookies being disabled on your browser. Cookies can help to track your course progress and can be required for some videos to play.  If this is the case, typically you will see an icon in your URL bar that indicates cookies are being blocked (displayed). 

1. If you see one of these icons when you launch the course, click on it to allow cookies.
2. Alternatively, follow the instructions for your browser to allow cookies:
   • Instructions for Microsoft Edge
   • Instructions for Google Chrome

1. Percipio times out after extended periods of inactivity, which can result in lost progress. If you need to pause a training, your progress will be saved when you exit the course. 
2. Exit the course properly. Using the EXIT or SUBMIT button, if present, will ensure your progress is saved when you leave.
3. If problems persist, submit a support ticket.

When taking a Vector Solutions course (ex: Title IX, Sexual Harassment Prevention, Discrimination Awareness):

1. When you watch a video that includes a quiz or scenario question at the end, make sure that you click the “play” button after answering the final question so the system can track that you’ve completed the entire video. If you return to the Course Details Page with the back arrow at the top, your progress will not be saved. 

1. Submit a support ticket.

1. On the Compliance Assignments page, select your preferred language from the language drop-down.
2. Courses will appear in your preferred language automatically, if available.  

1. View the Manager Guide for Reports. 
2. If additional help is needed, submit a support ticket. 

1. View the Manager Guide for Assignments 
2. If additional help is needed, submit a support ticket.