The Service [Center] is responsible for managing and maintaining personnel actions and employee records to ensure compliance and accuracy throughout an employee’s tenure at UMB.

Meet Our Team

Samantha Miller

Samantha Miller

Supervisor, Human Resources Service Center

Erica Hill
Analyst, Human Resources Service Center

Pam Johnson-Pearson
Analyst, Human Resources Service Center

How We Support You

UMB’s Service Center responsibilities include:

  • Maintaining UMB personnel files
  • Verifying employment eligibility
  • Processing employment and income verification requests
  • Verifying Public Service Loan Forgiveness applications
  • Completing name change requests
  • Managing job actions and career-related changes at UMB

Service Center Updates and Processing Schedules

We update our systems and processing schedules regularly.