The Service [Center] is responsible for managing and maintaining personnel actions and employee records to ensure compliance and accuracy throughout an employee’s tenure at UMB.
A Division of Administration and Finance
Service Center

Samantha Miller
Supervisor, Human Resources Service CenterErica Hill
Analyst, Human Resources Service Center
Pam Johnson-Pearson
Analyst, Human Resources Service Center
How We Support You
UMB’s Service Center responsibilities include:
- Maintaining UMB personnel files
- Verifying employment eligibility
- Processing employment and income verification requests
- Verifying Public Service Loan Forgiveness applications
- Completing name change requests
- Managing job actions and career-related changes at UMB

One-on-One Appointments
Meet with HR Service Center staff for a new hire intake, help with visas, employment verification, and public service loan forgiveness.

Use UMB Employee Online Tools
Use our online forms and tools to update or change personal or payroll-related information or to find related resources for employees and managers.

Submit Employee Action Process Form
Service Center Updates and Processing Schedules
We update our systems and processing schedules regularly.
- HRIS System Update (PDF)
- Processing Schedule FY25 January-July (PDF)
- Processing Schedule FY25 July-Dec (PDF)
Contact
Human Resources Service Center
620 W. Lexington St.
Third Floor
Baltimore, MD 21201