notes, not text
Once the first RIEs happen, this becomes the place to show:
Challenge → What We Learned → What We Changed → Impact
That gives ELEVATE a tangible story instead of making the site entirely about methodology and training.
It also helps address your concern about the language around efficiency. You can demonstrate that improvement means things like:
- fewer unnecessary steps
- clearer processes
- less frustration
- better communication
- easier access to information
- more consistent experiences
rather than talking about reducing staffing or eliminating work.