Project Overview
The Facility Services project began when the University of Maryland, Baltimore joined the Facility Services Special Interest Group (SIG) in early 2024. The SIG is a collaborative initiative with select institutions that invest in the development of a new facility services module. As an active member, UMB contributed ideas, feedback, and industry insights to help shape a solution tailored to real-world custodial operations. This partnership provided early access to prototype versions of the module, allowing UMB to test features, influence design decisions, and play a key role in shaping the final product to better meet campus service needs.
Why
The SIG timeline included a series of milestones designed to ensure the module met the needs of its members. This began with an on-site discovery session where the AssetWorks team engaged directly with UMB stakeholders to gain a deep understanding of the institution’s operational challenges and requirements. A mockup review of the initial design followed, paired with regular meetings to gather feedback and prioritize functionality based on real-world needs. AssetWorks developers then translated the design into a working system, testing each feature to ensure all requirements were addressed. Finally, SIG members, including UMB, participated in beta testing, using the module in real-life scenarios to identify bugs, usability issues, and opportunities for refinement before the broader release.
What's New
Following the beta testing phase, Project Delivery collaborated with Environmental Services (EVS) to identify detailed requirements and configure the module to align with their operational workflows. This phase focused on tailoring the system to reflect the specific service structures, task types, and reporting needs unique to UMB’s custodial operations. To support this effort, EVS management is actively gathering building-specific data, including space details, service zones, and task frequencies, which will be incorporated into the module.
Outcomes
The foundational data that is acquired by EVS, is critical to enabling accurate task planning, resource allocation, and performance tracking within the system.
Communication Channels for Assetworks - Facility Services
General Project Questions
Technical Questions