Project Delivery and Change Management supports all Facilities & Operations units and stakeholders by driving and implementing process improvements across construction, maintenance, procurement, space, and service operations. Through the strategic use of integrated software solutions and technology, the department enhances efficiency and collaboration, while ensuring that all projects are delivered on time and within budget.

What We Do

Project Delivery and Change Management’s primary focus is on three core elements that enable effective project execution: People, Processes, and Platforms. At the intersection of these three elements is Innovation, which is the driving force behind successful outcomes. Innovation allows organizations to enhance project delivery through smarter solutions, improved communication, and streamlined operations.

  • People

    The collaboration of individuals and teams is essential for project alignment and shared goals.

  • Processes

    The optimization of workflows and procedures ensures that activities are efficient and repeatable.

  • Platforms

    The integration between systems supports seamless data flow and communication.

Guiding Principles

The Prosci® Change Management Methodology

The Prosci® Change Management Methodology is a structured approach to the change process.  Prosci® — short for Professional + Science — uses 20 years of research with thousands of change leaders to arrive at an approach to change that focuses on the people side of change to achieve greater outcomes. Since it is established that organizational change depends upon individual change, the three phases of the methodology for organizational change support individuals through:

  1. Phase 1: Preparing for Change
  2. Phase 2: Managing Change
  3. Phase 3: Reinforcing Change

ADKAR

ADKAR is a change management framework created by Prosci®

  • Awareness: Need for Change
  • Desire: Support the Change
  • Knowledge: How to Change
  • Ability: Demonstrates Skills and Behaviors
  • Reinforcement: Make the Change Stick