There are often questions about what services Operations and Maintenance is responsible for versus the customer. Below is information regarding the financial responsibility for the services provided effective July 1, 2021. Use this link to view the billable list of services provided by Environmental Services (EVS).
A Division of Administration and Finance
Billable/Non-Billable Services Listing
Any small project which requires a contractor will be assessed a 9% project management fee for projects under $500,000 and 5% for projects over $500,000. If project management fees are applicable to a project, they will be included in your estimate. Estimates are provided free of charge. See examples listed below.
| BILLABLE REQUEST |
| Small renovations or build outs |
| General contractor management |
| Card reader installation |
| Electrical or mechanical equipment updates |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Repairs from normal wear and tear** on ceiling, doors, floor | Design, build, or assembly of furniture and cabinetry |
| Door adjustments | Installs of stages, banners, shelves, tank brackets, window treatments, monitor brackets |
| Certain wall hangings- see billable exclusions | Installs of wall hangings over 36"x24" or over 10lbs |
| Fixing handrails | Installs for special events or temporary installs |
| Repairs/replacement of paper towel/soap dispensers | Damages due to improper use; departmental damage |
| Sheetrock repair: patching, floating | Special projects and managing contractors |
| Cabinet repairs | Modifying space: removing/eliminating doors or adding/removing walls, space and furniture rearrangements |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Maintain mechanical and electrical door locking hardware | Lock re-keying, installation |
| Technical consulting | Key Cutting Services |
| Maintain automatic doors | Request to change hardware |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Spot touch-ups | Furniture staining & finishing |
| Scheduled deferred maintenance painting | Refreshes outside of deferred maintenance schedule |
| Non-maintenance painting: personnel relocation; changing colors |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
|---|---|
| Required Signage Change: Safety, Code, Policy | Interior Building Signage (i.e. Room Numbers, Name Only Sign Holder, Building Core, Stairwell Sign)*** |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Building roof maintenance & preventive maintenance | Customer requests for fencing, gates, patios, hardscaping |
| Bollard Repair | |
| Sidewalks and concrete repairs |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Maintenance of plumbing, vacuum, and mechanical systems | Any work performed on inter-departmental equipment or to connect inter-departmental equipment |
| Modifications and additions to current system |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Maintain pumps servicing domestic hot & cold water, storm, and sanitary systems | Upgrading equipment to accept new equipment added |
| The Campus underground domestic water and waste water infrastructure | Space utilization change requiring modifications to systems |
| Maintaining building plumbing systems | Adding to any plumbing, gas, or vacuum system to support renovations |
| Building's domestic water pumping systems and DI Water upto 1 Meg ohm. | Work on DI water systems over 1 Meg ohm |
| Storm and waste pumps | Damages due to department/school owned equipment |
| Domestic water pumps | Facility specific needs/requests (i.e. drain cleaner for animal facilities, shower drains, etc.) |
| Campus & Building Natural Gas infrastructure | Drain cleanings and associated repairs due to misuse or improper drain disposal (i.e. coffee grounds, pipette tips, plaster, foreign objects, etc.) |
| Drinking fountain maintenance | Eyewashes (repairs and installs) |
| Vacuum pumps systems |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Exhaust systems maintenance | Specialized or lab air compressor maintenance. Adding new fume hood exhaust and boxes |
| Ducts, stand-alone chillers, boilers, and refrigerant A/C systems outside of Power Plant repair and maintenance | Small project installations/modifications - Upgrading BAS to support modifications |
| Climate control for all buildings. Adjusting HVAC schedules | Vivarium watering system repairs |
| General control repairs/moderations | Any work performed on inter-departmental equipment |
| Individual filters for supply and return grills |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Building power distribution | New installations/modifications |
| Exterior & interior building lighting | Adding outlets, new electrical requirements for equipment |
| Pump controls | Damages due to department/school owned equipment |
| Motor control |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| General elevator maintenance and repair | Standby for special events and move ins |
| Maintenance of other lift systems (docks, handicapped lifts) | |
| Official inspection of elevators and certified reporting to the State of Maryland |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Regular fire alarm maintenance | Disables and enables for dust & burn permits, fire protection shut down permits (sprinklers) for projects* |
| Assistance with new installs or relocations related to projects* |
| NON-BILLABLE REQUEST | BILLABLE REQUEST |
| Annual testing and fire drills | Additions to fire alarm systems/small projects* |
| First response team in fire-related warnings | Assist Fire Marshal’s office in acceptance test for new installations for projects* |
Notes:
| *Operations and Maintenance supports Design and Construction projects. Supporting these outages and projects are a billable request, which is billed directly to the project. | ||
| **Normal wear and tear is the unavoidable deterioration of a surface resulting from normal use by the tenant. Wear and tear includes any deterioration that occurs under normal conditions and under normal use. Anything that can be reasonably fixed after a good cleaning or a simple repair is something considered to be wear and tear. | ||
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***Reference the Signage Categories and Details Document to fill out the UMB Signage Order Form. The form should be attached to the Carpentry Install & Uninstall request in Ready. The form will be sent to InterSign National to provide a quote. The quote will be sent to the requestor for approval. After approval, the Multi-Trades shop will install the signs when they arrive on site. For guidance on printing your own inserts please refer to the documents below. |
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| Any billable work that requires overtime will be billed as such (e.g. urgent requests, work that must be performed off hours). | ||
| Any items not listed are on a case by case basis and will be determined by the responsible maintenance shop. | ||
| Certain services are managed at the campus level such as exterior window washing. Contact the Service Center at fmwc@umaryland.edu for questions. | ||
| Contractor Key Box Agreement Form for Operations and Maintenance Keybox Access Request. | ||
| Telephone and data jacks are not installed by O&M. Contact CITS Datacom by filling out the Network form or by email sddatacom@umaryland.edu. |
Contact
Operations and Maintenance
622 W. Fayette St.
Baltimore, MD 21201