About O&M

Operations and Maintenance provide services to 6.3 million square feet of complex medical research and state-of-the-art clinical services and teaching space located in 57 buildings on 65 acres in downtown Baltimore as well as our satellite location at MPRC in Catonsville. O&M does not provide maintenance services at 4MLK or BioPark Buildings 1 & 2.

O&M trade staff are responsible for the maintenance, repair, and operation of UMB’s buildings and infrastructure, including HVAC, plumbing, electrical systems, and more. O&M also has the technical expertise to conduct small renovations and enhancement requests. For a full list of services and billing details, please visit our Services & Rates page.

The O&M Administrative Team supports over 14,000 campus customers and 300 facilities staff at UMB. While O&M is our home, we also serve departments like EVS, EHS, and OFM—many of whom rely on our work management system and customer service portal for operations. Our team manages customer inquiries, oversees billing accuracy, supports technicians and managers with work order tracking and performance reporting, and maintains inventory and supply chain operations. We coordinate contracted maintenance services and assist with onboarding and device provisioning for new staff. Finally, we also drive cross-departmental collaboration and lead technology efforts to improve data quality, reduce redundancy, and enhance operational efficiency.