Communication Expectations
We work collaboratively and keep projects moving through regular updates, drafts, and check-ins.
To stay on schedule, we ask that you respond in a timely manner.
- If we don’t hear back for 4 weeks, the project will be closed.
- A new work request will be required to restart.
Additional Costs
Any external expenses such as printing or stock imagery are the responsibility of the client. If your project includes outside costs, we’ll coordinate with you and collect billing information as needed.
Timelines and Fees
| Service |
Timeline |
Fee |
| Design |
3 weeks (depending on the scope of the project) |
Non-billable |
| Design Schemes |
4-6 weeks (depending on the scope of the project) |
Non-billable (some fees may apply) |
| Photography |
3 business days notice before service
10 business days to get photos back to you |
$60 per hour |
| Portraits |
3 business days notice before service
10 business days to get photos back to you |
$25 person (under 8 people) |
| Videography |
3 business days notice before service |
$60 per hour |
| Drone Video |
3 business days notice before service |
$95 per hour |
| Editorial |
3 weeks
(depending on the scope of the project) |
Non-billable |
| Reprint/ Coordination |
1 Week
(printing time may vary) |
Non-billable |
| Web |
3 weeks (depending on the scope of the project) |
Non-billable |
| Writing |
3 weeks (depending on the scope of the project) |
Non-billable |
Please note that outside vendor costs, such as, but not limited to, stock imagery and printing services, are to be paid by the client. If a project has other costs associated with it, OCPA will still need the billing information.
Below are the fees for the different services. If you are unsure of the about a project please reach out to CommunicationsMarketing@umaryland.edu to set up an initial meeting or be directed to the right person to assist you.
For non-billable clients, there is no charge for the first rounds of major drafts, but our hourly rate applies after that. For complex projects, our marketing team will contact you with details regarding the revisions process and when charges will apply.
Guidelines
All Projects Must Have a Work Request
Work order requests are essential to efficiently launch any project. They ensure we have all the necessary details upfront — including project goals, contact information, timelines, and scope of work — so our team can plan, prioritize, and deliver effectively. This process helps us stay organized, avoid miscommunication, and align our resources to meet expectations and deadlines.
Revisions
There are two types of revisions:
1. Minor Revisions: Copy Editing and Proofreading
- This involves correcting typos, punctuation, spelling, and basic grammar.
- These changes don’t alter the content’s meaning, structure, or visual layout.
- These revisions usually are handled during the proofreading or final editing phase.
2. Major Revisions: Substantive Changes
- This involves changes to structure, wording, tone, layout, or overall project strategy.
- This might require coordination across editorial, design, and project management teams.
For non-billable clients, there is no charge for the first rounds of major drafts, but our hourly rate applies after that. For complex projects, our marketing team will contact you with details regarding the revisions process and when charges
Rush Orders
Our usual turnaround time for a standard project is three weeks. If you have a “rush project” that is needed within a week , you will be charged a rush fee, starting at $125. If you need to use our rush service, please note that in your work order request and we can let you know what the rush fee would be for your project. Please note that rush projects are subject to availability; we may not always be able to accommodate a rush request.
Communication Expectations
While working on your project, our team will be in constant touch, sending drafts and answering/asking questions. We understand that other priorities can arise, but we also do request timely response to our communications. If OCPA gets no response from a client for more than four weeks, the project will be discontinued and a new work order will need to be submitted to restart the process.
Timelines and Fees
| Service |
Timeline |
Fee |
| Design |
3 weeks (depending on the scope of the project)
|
Non-billable |
| Design Schemes |
4-6 weeks (depending on the scope of the project)
|
Non-billable (some fees may apply) |
| Photography |
3 business days notice before service
10 business days to get photos back to you
|
$60 per hour |
| Portraits |
3 business days notice before service
10 business days to get photos back to you
|
$25 person (under 8 people) |
| Videography |
3 business days notice before service
|
$60 per hour |
| Drone Video |
3 business days notice before service
|
$95 per hour |
| Editorial |
3 weeks
(depending on the scope of the project) |
Non-billable |
| Reprint/ Coordination |
1 Week
(printing time may vary) |
Non-billable |
| Web |
3 weeks (depending on the scope of the project) |
Non-billable |
| Writing |
3 weeks (depending on the scope of the project) |
Non-billable |
Please note that outside vendor costs, such as, but not limited to, stock imagery and printing services, are to be paid by the client. If a project has other costs associated with it, OCPA will still need the billing information.
Don’t See What You Are Looking For?
Reach out to communicationsmarketing@umaryland.edu, and we will help you reach your marketing goals.
