Overview of the CITS leadership team
Departments, Leadership, and Committees
-
Committees and Workgroups
List of the various IT committees and workgroups
CITS Department Overviews
CITS provides many services to the UMB community. If you have questions, comments, or need assistance with any IT-related issues, please contact the relevant department below.
The CITS Business Operations (CBO) team’s role is to manage, administer, report and facilitate the business and administrative processes necessary for the successful execution of the department’s day-to-day operations and the achievement of UMB’s Strategic Technology Goals. This includes processing new contracts or renewals, initiating and tracking financial transactions, managing chargeback requests and cost-sharing models, preparing budget reports, and facilitating travel.
Contact: CITSBusinessOperations@umaryland.edu
The Data Analytics and Reporting department performs data analytics and reporting activities in support of UMB’s mission, academic enterprise, operations, and administrative services.
Website: Data Analytics and Reporting
Contact: michaelbrown@umaryland.edu
The Enterprise Applications Team is dedicated to managing and supporting UMB’s essential enterprise systems. The department’s responsibilities encompass applications for student administration, human capital management, financials, research administration, workflow and document management, systems integration, and campus philanthropy systems. The team collaborates closely with UMB’s central administration offices and campus end users to ensure that these systems run smoothly and efficiently, facilitating the essential operations that drive the University forward.
As part of the Center for Information Technology Services (CITS), Information Technology (IT) Services and Support provides campuswide troubleshooting and training for Enterprise (campuswide) resources. Additionally, IT Services and Support provides hands-on support hardware, software, and additional IT needs across central administrative units.
Contacts -
- IT Help Desk: help@umaryland.edu
- Central Admin Desktop Support: pcsupport@umaryland.edu
- IT Training and Communications: CITSTraining@umaryland.edu
IT Security, Compliance, and Privacy oversees IT security, audit compliance, and a technical resource for the Maryland Privacy Law that went into effect October 2024.
Website: IT Security, Compliance, and Privacy
Contact: Security-Compliance@umaryland.edu
The CITS Project Management Office (PMO) offers project management assistance of all types for IT projects of any size. Project involvement can range from assistance with planning an IT project to creating a project plan and managing the IT project from start to finish.
The Technology Operations department within CITS includes the following IT functions:
- Infrastructure Services and Data Center Operations: Server administration, cloud computing, data center operations
- Network and Communication Services: Network operations, cloud networking, telecommunications
- Data Management and Systems Integration: Database administration, identity management, systems integration
- Web Development: Custom web application development, website management, web accessibility
- Research Computing: Secure Research Environment (SRE), research IT consultation, REDCap
IT Public Alerts - Calendar View
Network Maintenance - Outbound Calling
09/18/2025 7:00 AM - 7:00 AM
The Center for Information Technology Services (CITS) will be moving outbound calling to out new provider Lumen. Maintenance is scheduled for Thursday, September 18, 2025 at 7:00am. No downtime is anticipated.
Quantum Financials downtime
09/20/2025 1:00 AM - 2:00 AM
The Quantum Financials production instance will be taken down for maintenance on Saturday, September 20, 2025, from 1:00 AM to 2:00 AM.
Mediasite Maintenance/Downtime
09/27/2025 1:00 AM - 5:00 AM
Mediasite will be undergoing maintenance by the vendor on September 27, 2025 1:00 AM - 5:00 AM EST. The application may be unavailable for brief periods during this maintenance window.
Contact
Help Desk
601 W. Lombard St.
Suite 540
Baltimore, MD 21201