Helpful Articles

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations

Preparing for Your Mediation

Email Etiquette

What is Cultural Competence?

Books About Dealing With Conflict

Managing Differences: How to Build Better Relationships at Work and Home by Daniel Dana

Driving Fear Out of the Workplace: Creating the High Trust, High Performance Organization by Kathleen Ryan and Daniel Ostreich

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

People Styles at Work: Making Bad Relationships Good and Good Relationships Better by Bolton and Bolton

The College Administrator’s Survival Guide by C.K. Gunsalus

The Complete Guide to Conflict Resolution in the Workplace by Masters and Albright

When Cultures Collide: Managing Successfully Across Cultures by Richard D. Lewis

The Art and Science of Communication: Tools for Effective Communication in the Workplace by P.S. Perkins

Work and Peace in Academe by James R. Coffman

Workplace Wars and How to End Them: Turning Personal Conflicts Into Productive Teamwork by Kenneth Kaye

Books About Negotiation

Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher, William Ury, and Bruce Patton

Getting Together: Building a Relationship That Gets to Yes by Roger Fisher and Scott Brown

Getting Past No: Negotiating Your Way From Confrontation to Cooperation by William Ury

The Skilled Negotiator: Mastering the Language of Engagement by Kathleen Reardon

The Art and Science of Negotiation by H. Raiffa

Negotiation: Theory and Practice by Matthew Bender