Leaks & Other Emergencies

Examples include flooding, loss of power or heat, gas leaks, or any condition that poses an immediate threat to safety or building operations.

1. Life-threatening Emergency: Call 911
2. Active Water Leak: Call the Facilities Service Center at 410-706-7570 immediately. DO NOT submit a request through the online portal. This may result in delays and further property damage. For more information about our internal leak process and protocol, see FAQ #3 below.
3. Odors: If you smell an odor which poses a safety hazard or causes people to feel sick or have an adverse reaction, evacuate the building and call 911. To report all other odors, contact Environmental Health & Safety (EHS) at 410-706-7055.

If this is a life-threatening emergency, call 911. For other emergencies after normal business hours, call the Facilities Service Center at 410-706-7570 or UMB Police Dispatch at 410-706-6882.

Step 1: Identify the Severity

Water Leaks can range from minor to urgent. All types – whether a slow drop, ceiling stain, or active flooding, should be assessed promptly.

For all Water Leaks, call the Facilities Service Center immediately at 410-706-7570

Step 2: Provide Detailed Information

When calling, please be ready to share:

• Building name, floor and room or area number
• Nature of the water leak (ex. ceiling drip, pipe burst, toilet overflow)
• When it was first noticed
• Severity (ex. steady stream, occasional drip, any visible damage)
• Contact information (your name, department, phone#, & email)

Step 3: Service Center Response

• Emergency water leak requests are dispatched immediately to maintenance staff via 2-way radio.
  • Plumbing
  • HVAC
  • Multi-Trade (Zone Maintenance)
• Work Order Submission
  • Once technicians assess and stabilize the leak, they report back to the Service Center with key information used for documentation and insurance purposes such as:
    • Origin of the leak (if known)
    • Equipment/Asset# that caused the leak (if applicable)
    • Whether the issue is known to be recurring
    • Whether estimated property damage exceeds $1K
  • The Service Center enters a work request into the internal section of the Facilities Work Request Portal (not visible to customers). If services from EVS are also required, the Service Center will submit a separate request that generates a second work order number.
  • If contact information was provided during the report, the Service Center will manually add the customer as a watcher so they can receive AiM Status Update notifications and comments.
  • Technicians who were dispatched are officially assigned to the AiM Work Order(s) to document their work and resolution details.

Step 4: Follow-Up & Resolution

• Customers can track the status and comments of requests in the Facilities Work Request Portal if they are added as a watcher. If you do not see the request, call 410-706-7570 or send an email to fmsc@umaryland.edu to be added as a watcher.
• For help understanding status updates and notifications, see the Work Requests & Portal Help
• If the issue worsens or recurs, please call the Facilities Service Center at 410-706-7570 to request escalation