Billing & Estimates

No, estimates are provided free of charge. Once the estimate is approved by the customer, a work order is created; however, charges are not incurred or billed until work has been conducted.

Direct inquiries to the Service Center at 410-706-7570 or email at fmsc@umaryland.edu.

We are billing the 2nd and 4th Wednesday of each month.

O&M is now progressively billing. This means, you may see charges for the same work order and phase on multiple billing reports. Charges will be billed as they are added to the work order. Since our software is integrated with Quantum, when we purchase materials or hire a contractor, we must wait for that expense to hit in Quantum before it will be added to the work order for us to bill. 

We have included the date the transaction occurred as well as the date each transaction was billed for your reference.   

The primary contact on the request. If you completed a request on someone else’s behalf and entered their contact information, you will not receive the billing report, but the person who you listed as the contact will receive it.  

The report sorts your requests first by the funding source you selected (SOAPF or Project Number), followed by the building where the work occurred, and then the work order numbers that were billable during this billing cycle. Under each work order you may see multiple phases. In some cases there will be multiple phases for the same shop if more than one technician and/or contractor is completing work on your request.  You will also see multiple phases if more than one shop is working on your request. 

• Yes, details can be found in Quantum Analytics under the Transaction Details Union Report
  • Select Amount Type as Actuals
  • Select the Fiscal Year charges were incurred
  • Select the Transaction Type as Service Center – AiM
  • Enter the SOAPF Code (or Project Number-Name if applicable) you wish to view charges for and click Apply.
    • Attribute 1 displays the first 255 characters of the phase description of the work that was completed.
    • Attribute 2 displays the name of the individual who requested the work.
    • Attribute 3 displays the facilities AiM work order number associated to the charges.
    • Attribute 4 displays the phase number of the work being billed. Note: Work orders contain multiple phases when additional trades or technicians working separately need their own phase.
    • Attribute 5 displays the date charges billed to Quantum from the facilities system called AiM.
    • Comments displays charge category: Labor, Materials, Contractor, or Contract
    • Reference displays the trade shop number that conducted the work.
    • Trade Shop Numbers:
      • 100 – Administration (O&M)
      • 101 – Building Automation (O&M)
      • 102 – Electronics (O&M)
      • 103 – Electric (O&M)
      • 104 – System Reliability (O&M)
      • 105 – Elevator (O&M)
      • 106 – Lock (O&M)
      • 107 – Building Systems Chiefs (O&M)
      • 108 – HVAC (O&M)
      • 109 – Multi-Trades (O&M)
      • 110 – Paint (O&M)
      • 111 – Plumbing (O&M)
      • 114 – Custodial (EVS)
      • 116 – Moving, Recycling, & Special Events (EVS)
      • 117 – Pest Control (EVS)
      • 118 – Grounds (EVS)

Contact the Service Center at 410-706-7570 or email at fmsc@umaryland.edu.

We cannot charge you for the estimated cost now. Operations and Maintenance charges for actual work done. An estimate cannot be used as a basis for an actual charge.