Information Technology Services Team

Information Technology Services TeamExtraordinary Pressure, Extraordinary Response

On the Front Lines:
UMB Champions of Excellence
Information Technology Services Team
Center for Information Technology Services

On March 12, 2020, University of Maryland, Baltimore (UMB) President Bruce E. Jarrell, MD, FACS, announced that UMB would transition to telework two days later in an effort to prevent the spread of the novel coronavirus (COVID-19) and maintain the safety of students, faculty, staff, and patients.

The letter served as a call to action for Peter Murray, PhD, chief information officer and vice president for information technology at UMB, who called the pressure placed on the Center for Information Technology Services (CITS) staff at the beginning of the COVID-19 pandemic “nothing short of extraordinary.”

But the CITS staff rose to the challenge, and within a few short weeks the team had helped thousands of people across UMB acclimate to remote teaching, learning, and work. The staff’s calm assurance made the University’s transition to telework and tele-education as smooth as possible, considering the hardships posed by the health crisis.

Aiding the effort, careful planning had taken place years before COVID-19 was part of the global lexicon, with information technology employees diligently working to migrate on-site applications and systems to cloud-based infrastructures. That preparation allowed for an easier transition from working on campus to working from remote locations. When the pandemic hit hard, UMB was ready to move quickly with little interruption.

CITS staff hit the ground running by assisting students, faculty, staff, and administrators with the many different technologies used for telework and tele-education including Webex, Microsoft Teams, and Zoom. Each of these audio-video technologies is used extensively at UMB, with Zoom now registering approximately 6,500 sessions per week. The high level of dedication and tremendous amount of work from CITS staff ensured that critical communication, collaboration, and academic and business systems could handle the increased usage and be available from anywhere.

According to Murray, every member of the CITS staff is deserving of the UMB Champions of Excellence Award, which highlights workers who have continued to fulfill their extraordinary commitment to the University by keeping important functions and operations running during the COVID-19 pandemic.

“The dedication and hard work of the CITS staff put the University in a great position to deal with this crisis,” Murray said. “You might not recognize all of their names, but they’re on the front lines as well as behind the scenes, making sure that you can get connected.”

— Laura Lee




Peter Murray  Chief Information Officer and Vice President for Information Technology 
Brian Coats  Associate Vice President, Tech Ops and Planning 
Vicky Hunter  Associate Vice President, Infrastructure Services 
Ziaeddin Mafaher  Associate Vice President, Network and Budget 
Frederick Smith  Associate Vice President, IT Security 
Michael Brown  Assistant Vice President, Data Analytics 
Diane Faranetta  Assistant Vice President, Enterprise Applications 
Dheeraj Agarwal  Manager, Enterprise App Development
Jayaprakash Amballa IT Enterprise Applications Developer, Senior
Changxin Bao IT Enterprise Applications Developer, Senior
Paula Barkon IT Comp Operator Lead
Patrick Beach Manager, Identity Management and Systems Integration
Marc Blazejak IT User Tech and Support Specialist
Douglas Bowser Executive Director, Enterprise Applications
Elizabeth Brindley IT Systems Admin Lead UNIX
Joseph Britto Manager, Enterprise Applications Development
Stephen Brown IT Systems Administrator, Lead
Raymond Brown Network Control Specialist
Laura Broy IT Enterprise Applications Analyst Lead
Zoran Bucalo Manager, Systems Admin UNIX
Kent Buckingham Executive Director, IT Services and Facilities Management
Lamiaa Chahid IT User Tech and Support Specialist, Senior
Kyle Condon Network Control Specialist, Lead
Thomas Connolly Web Developer, Lead
Eric Costello IT Security Engineer Associate
Vavian Cox IT Systems Administrator
John Czahor IT Analyst, Applications Lead
Nagaraju Daramukkala IT Enterprise Applications Developer, Senior
Isaiah Darby IT Data Entry Operator
Joseph Dincau IT Project Manager
Jun Doerr IT Enterprise Applications Analyst
Dorothy Drinan IT User Tech and Support Specialist, Senior
Christopher Duryee IT Systems Administrator, Senior
Kevin Everette IT User Tech and Support Specialist
Cory Gekoski Assistant Director, IT Security and Compliance
Stephen Giermek Assistant Director, Help Desk and Software Licensing
Michael Green Director, IT, Francis King Carey School of Law
Raghunath Guddanti PeopleSoft System Administrator, Senior
Jun Gui IT Database Engineer
Ryean Hafeez Student-Technical
Quintin Handy IT Systems Administrator, Lead
Gary Harper IT User Tech and Support Specialist, Senior
Thomas Hockensmith Director, Central Administration IT Services 
Colleen Hoffmeister Manager, Web Development
Ryan Holtz IT Enterprise Applications Analyst, Senior
Thomas Hontz Network Control Specialist, Lead
Hong Hu IT Database Engineer
James Hunter Analyst, Business Applications
Sean Huss IT Systems Administrator Senior UNIX
Zhewei Jiang IT Enterprise Applications Developer, Senior
Tyra Johnson Analyst, Budget
Michael Karoki Network Control Specialist, Lead
Patricia Kaufman Assistant Director, Web Development
Anjum Khalil PeopleSoft System Administrator, Senior
Lakshmi Kinnera IT Enterprise Applications Developer, Senior
Thomas Kline IT Systems Administrator, Lead
Michael Klos IT Systems Administrator, Senior
Christy Kopchinski IT Analyst, Applications, Senior
Steven Kratz Network Control Specialist, Lead
Michael Kuperman IT Enterprise Applications Developer, Senior
Lavern Laury Director, IT Network Services
Dong Lee IT Senior Directory Engineer
Edward Lembach IT Support Specialist
Phi Lenh IT User Tech and Support Specialist, Senior
Justin Marzola Network Control Specialist
Feeroz Mirza Senior IT Security Engineer
Nalini Munnangi Senior IT Enterprise Business Intelligence Developer
Nicky Mutinda Director, Database Services
Elias Nawd IT Senior Directory Engineer
Carol Nelson Assistant Director, IT Quality Assurance
Tram Nguyen IT Tech Training Specialist
Brent Nickles Director, Identity Management and System Integration, Senior
Bhaskar Panchumarty IT Enterprise Business Integration Developer, Senior
Shiv Patel IT Enterprise Applications Developer, Senior
Roger Pederson Manager, Programming/Applications
Clay Perry IT Systems Administrator
Nicholas Perry Network Control Specialist, Senior
Nick Peters Lead Web Developer
Ashok Kumar Pitchai Nadar IT Enterprise Applications Developer, Senior
Frank Preckel IT Systems Administrator
Deanna Price-Jenkins IT Analyst, Application Senior
Teresa Pucciarella IT Enterprise Applications Analyst, Senior
Mahmood Qasim Manager, Enterprise Business Intelligence Applications 
Chris Raab Manager, Web Development
Ramya Rajagopalan IT Enterprise Applications Developer
Vinod Rama IT Enterprise Applications Developer, Senior
Nagaraj Rao Executive Director, Enterprise Applications
Roderic Reckley Director, Infrastructure Services and Planning
Keith Saby IT Enterprise Applications Developer
Gulam Samdani IT Database Engineer
Nayna Shah IT Enterprise Applications Developer, Senior
Bryan Smith Network Control Specialist, Lead
Kypiakos Stamoulis IT Enterprise Applications Analyst
Nathan Stanford Web Developer, Senior
Sarah Steinberg Manager, IT Training
Matthew Swomley IT Systems Administrator, Lead
Merlin Tchouante IT Enterprise Applications Developer, Senior
Yolanda Thomas Specialist, Help Desk
Deno Tufares Director, Enterprise Applications
Mark Van Ditta IT Enterprise Applications Developer, Senior
Ryan Whyms Director, Infrastructure Services
Timothy Williams Specialist, Help Desk
Eunissa Yancy IT Specialist, Senior
Xiaopeng Zhang IT Enterprise Applications Developer
Adam Ziman Manager, IT Systems
Ljubomir Zivkovic IT Database Administrator, Senior