An action plan identifies goals, strategies, metrics, and desired outcomes. As part of the Service Excellence initiative, each unit within A&F will create an action plan to maintain areas that are already identified as strengths, and work toward enhancing any skill or process that needs improvement. All action plans will be based on information gathered from stakeholder and self-assessment surveys, discussions with unit employees and leaders, and will align with UMB’s strategic plan and core values, and A&F’s guiding principles. Below are the action plans that have been developed to date.
NOTE: The following documents are preserved as historical archival materials. While they may not meet modern digital accessibility standards, UMB and A&F are committed to providing fair and equitable access to information. To request a copy of the below, please email for access to an alternate format.
- Action Plan: Business Applications
- Action Plan: Budget and Financial Analysis
- Action Plan: Change Management and Advisory Services
- Action Plan: Strategic Sourcing and Acquisition Services
- Action Plan: Construction and Facilities Strategic Acquisitions
- Action Plan: Design and Construction
- Action Plan: International Operations
- Action Plan: Office of Sustainability
- Action Plan: Disbursements, Office of the Controller
- Action Plan: General Accounting, Office of the Controller
- Action Plan: Payroll, Office of the Controller
- Action Plan: Student Financial Services, Office of the Controller
- Action Plan: Operations & Maintenance
- Action Plan: Police Operations, Police & Public Safety
- Action Plan: Security Compliance, Police & Public Safety
- Action Plan: Fire Marshal, Police & Public Safety
- Action Plan: Police Communications Operators, Police & Public Safety
- Action Plan: Professional Standards and Training, Police & Public Safety
- Action Plan: Accreditation, Police & Public Safety
- Action Plan: Community Outreach, Police & Public Safety
- Action Plan: Central Administration Support Services
- Action Plan: Sponsored Projects Accounting and Compliance
- Action Plan: Real Estate, Planning, and Space Management
- Action Plan: Office of the Senior Vice President
- Action Plan: Environmental Services
- Action Plan: Service Excellence Action Plan (SPAC)
- Action Plan: Donaldson Brown Riverfront Event Center
- Action Plan: Environmental Health Services
- Action Plan: Office of Emergency Management
- Action Plan: Human Resources
- Action Plan: Parking and Transportation