UMB Hotline FAQs

What type of situations should I report?

UMB wants you to report any known or suspect violations of law, regulation, or policy. This can include issues related to discrimination or harassment, safety, research and academic integrity, data privacy, financial impropriety, fraud, conflicts of interest, and human resources issues. When you launch EthicsPoint it provides a number of categories for reports. You may always report an issue using the “Other” category.

I am not sure what I observed or heard is a violation of law or policy or just unethical conduct. What should I do?

You should file a report if you honestly and in good faith suspect there is misconduct. EthicsPoint can help you prepare and file your report so it can be properly understood. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren't sure.

Can I file a report anonymously by telephone?

Yes, EthicsPoint is a neutral third-party and their system was designed to protect your anonymity.  When you report telephonically, the EthicsPoint Interviewer will ask the same questions as the online reporting mechanism and type your responses to the questions. When the report is complete, you will be provided a unique user name and asked to choose a password re-enter the report, verify the information, add additional details, or respond to questions.

UMB does not have access to determine your user name or password and cannot reset it.  Please take care to keep your login information so that you can access your report.

I am concerned that the information I provide will ultimately reveal my identity.

The EthicsPoint system is designed to protect your identify.  If you wish to remain anonymous, you may want to review your report to see if you provided information that could identify you. For example, “I sit next to John Smith…”  “In my 17 years at UMB….” or “I work on the same project as Sue and Patrick…”

If I file from a computer, does EthicsPoint capture my IP address which could be used to identify me?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. If you feel more comfortable, you may use a computer outside of the University of Maryland, Baltimore system to report, such as a home or library computer.

EthicsPoint is contractually committed not to pursue a reporter’s identity.

When the report is complete, you will be provided a unique user name and asked to choose a password re-enter the report, verify the information, add additional details, or respond to questions.

UMB does not have access to determine your user name or password and cannot reset it.  Please take care to keep your login information so that you can access your report.

Who can access the reports?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint makes these reports through a secure access portal. The reports are available only to specific individuals within the University who are charged with evaluating the type of violation and location of the incident. Reports are then assigned as Cases to the appropriate parties that review the information and determine, based on UMB policies and procedures, how to proceed.

In order to protect confidentiality and deter retaliation, the EthicsPoint system and report distribution are designed so that implicated parties are not notified or granted access to reports they have been named in. If an investigation is warranted, all communications with complaining and accused parties will occur outside the EthicsPoint system.

What if I remember something important about the incident after I filed the report? Or how do I know if UMB has further questions for me concerning my report?

When you file a report at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique user name and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to answer any questions that may be asked, as well as add further information that will help resolve open issues.

We strongly suggest that you return to the site in the time specified to see if any questions have been asked and provide any additional information needed for UMB to respond to the report.  When you respond, you and UMB enter into an “anonymous dialogue” where situations are not only identified but can be resolved, no matter how complex.  

All EthicsPoint correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity. To preserve that anonymity, UMB does not have access to determine your user name or password and cannot reset it.  Please take care to keep your login information so that you can access your report.

Do I have to file anonymously?

No, UMB welcomes the opportunity to communicate with you directly regarding the report if you comfortable doing so.  If you provide UMB your information, we may also be able to offer support or resources depending upon the nature of the behavior or activity that is being reported.