About the Change Management Team

Change Management team members work in collaboration with stakeholders across UMB to help end users stay connected with changes and improvements, share best practices, and build connections through communications, training, knowledge sharing, educational workshops, coaching, and resistance management.

Change Management team members include a network of representatives from Central Offices and Schools and Departments:

  • Central Office representatives from the Technical, Functional, and Training Teams- Business Applications, CITS, OOTC, SSAS, SPAC, CMAS, HR, and Payroll Service Center.
  • Change Management Network Group participates in quarterly system upgrade testing, provide feedback, focus group participation, weigh in on system enhancements. Members are expected to build buy-in for Quantum, support and mentor co-workers and subordinates by reinforcing knowledge, training, support, and best practices in their areas.
  • Subject Matter Experts (SMEs) – Campus end users with high level expertise who initiate transactions, monitor expenses, use Quantum for reconciling and reporting from Schools/Departments/Business Units.
  • Campus Networking groups – RAC, FBO, HR Partners, Payroll Representatives