UMB Offices and Units

We’re here to help bring your project to life. If you’re not sure where to start, email CommunicationsMarketing@umaryland.edu and we’ll connect you with the right person or set up an initial conversation.

Getting Started

All projects require a work request.

Submitting a work request ensures we have everything we need from the start—your goals, timeline, contacts, and scope. This helps us plan effectively, avoid miscommunication, and deliver on time.

Revisions

We offer two types of revisions to support your project:

Minor Revisions (Copy Editing & Proofreading)

• Fix spelling, grammar, punctuation, and typos
• Do not change meaning, structure, or layout
• Typically handled during final review

Major Revisions (Substantive Changes)

• Include updates to structure, tone, messaging, layout, or strategy
• May involve multiple teams (editorial, design, project management)

For non-billable clients, the first round of major revisions is included. Additional rounds are billed at our hourly rate. For complex projects, we’ll outline expectations and any potential costs upfront.

Communication Expectations

We work collaboratively and keep projects moving through regular updates, drafts, and check-ins.

To stay on schedule, we ask that you respond in a timely manner.

• If we don’t hear back for 4 weeks, the project will be closed.
• A new work request will be required to restart.

Additional Costs

Any external expenses such as printing or stock imagery are the responsibility of the client. If your project includes outside costs, we’ll coordinate with you and collect billing information as needed.

Timelines and Fees

Please note that outside vendor costs, such as, but not limited to, stock imagery and printing services, are to be paid by the client. If a project has other costs associated with it, OCPA will still need the billing information.