The Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) ensure reliable communication during emergencies. UMB participates in GETS/WPS to facilitate timely notifications during emergencies that may challenge communication.

GETS

GETS provides priority access and processing for emergency calls on landline networks. The program has a 98 percent success rate in overcoming network congestion. GETS operates across landline, cellular, and satellite networks with no additional hardware required. Users receive a card with a unique personal information number.

WPS

WPS prioritizes cellular communication and has a success rate of 95 percent in overcoming congestion on cellular networks. It is available across major and regional cellular networks and offers interoperability with landline networks. WPS is enabled on your cellular device and is activated by dialing *272 before placing a call.

UMB employees who may perform incident response, recovery, executive decision-making, and mission critical essential processes are encouraged to participate in the GETS and WPS programs. You can enroll by filling out this request form.

Who is eligible to participate in GETS and WPS?

UMB personnel who... 

• ...have responsibilities for incident management in alignment with the Emergency Operations Plan (EOP).
• ...have University- or school-wide responsibilities for strategic decision-making during an emergency.
• ...perform time-sensitive activities which must immediately resume in an emergency to avoid adverse consequences to the department or school’s mission and goals.
• ...have been referred to GETS/WPS by someone supporting emergency operations.

What information is required before I can participate?

GETS requires your name, phone number and email address.

WPS requires your name, mobile phone number, mobile phone carrier and mobile account number.

Is there an app that makes using GETS/WPS easier?

Yes! The Priority Telecommunications Services “PTS Dialer” dialer app streamlines the dialing process. The app is easy to use in emergency conditions, speeds up the calling process, and significantly reduces dialing errors. 

How do I install and use the PTS dialer app?

• Visit the Apple App Store or Google Play Store and search for “PTS Dialer.”
• Download, install, and open the app.
• Tap the menu (3 dots in the upper right) and choose Settings.
• Enter your GETS PIN in the PIN field and tap outside the box to save.
• Access your contacts or make a test call when prompted to verify your GETS PIN.

What happens once I receive the GETS card and have WPS enabled?

Once you have the GETS card and WPS enabled, you will be contacted to schedule an in-person training to ensure you’re familiar with the resources’ functionality and usage.

Who should I contact with more questions or if I need assistance with the app?

Please email emergencymanagement@umaryland.edu and someone from the Office of Emergency Management will contact you.