MS Teams Calling FAQ

To reduce cost and streamline voice services by consolidating calling into Microsoft Teams.

Anyone with a CITS-supported telephone line or device.

We'll work with your group to find a migration timeline that fits your needs.  The overall project must be completed by June 2027, and migrations are already underway with pilot groups.

Yes, the project is expected to generate savings.  Specific figures are still being finalized.

No.

Yes.  There will be a cost incentive tied to users who no longer need a physical phone.  Specific figures are still being finalized.

Yes.  CITS is finalizing phone options and will help you choose the right model for your role.

No.  You can place a call in Teams by typing someone’s name.

Is 5 digit dialing still possible?  Yes.

Once migrated, you’ll place outbound calls directly from Teams, something not possible today within Teams.

Do I still need to dial a 9 for external calls?  No, there is no need to dial a 9, nor a 1 for long-distance calls.

Keep using Cisco Webex Calling until your number is migrated. After migration, you’ll use Teams (desktop or mobile app) for all calls. 

Yes.  Sign in to Teams on any internet-connected device and you can place and receive calls from your UMB number.

Yes.   However, while off-campus, you’ll need to update your location in Teams to ensure emergency services go to the correct location.    

Yes.  Voicemails can be heard in Teams, and a recording is also sent to your email.

Will I have the same Voicemail PIN#?  No.  MS Teams Calling does not require a PIN #.

Not today.  SMS is being considered as a future enhancement.

• Several, including the ability to receive calls without having a dedicated phone number assigned, and the ability to block nuisance callers.
• The ability to block nuisance callers. 

It doesn't impact you.

Shared-line scenarios will be reviewed during your group’s discovery, and CITS will work with you on the right solution. More details to follow.

Fax lines are in scope. Users will move to an eFax solution, and physical fax machines will be transitioned to a Teams-compatible platform.

From a user standpoint, there should be no visible change. CITS will update the backend technology so these services remain functional.

CITS is producing training videos on using calling within Teams, and our team will be engaged with each group from start to finish to make the transition as smooth as possible.

Reach out to sdtelecom@umaryland.edu.  We’d love to collaborate on a timeline that works for your team.