Workplace Mediation Service WMS

helping UMB employees address work-related conflict

Mediation is a voluntary and private process that is used to address conflicts. It is a conversation that is assisted by trained and experienced mediators. UMB, like other universities across the country, added mediation as a conflict management option to better serve employees who want more control over how their workplace issues are resolved.

Mediation can be helpful for a variety of workplace situations. This includes communication problems, personality or work style clashes, disputes or tensions between co-workers or supervisors and subordinates, and many other workplace conflicts.

Employees often like mediation because it allows them to find solutions that will work for them. Most people who use mediation:

• Gain a greater understanding of the situation and others involved
• Reach some type of agreement
• Are satisfied with the mediation process

Want to know more about how Mediation is beneficial? Check out our Frequently Asked Questions page.

Get the Mediation Process Started

Contact WMS directly to request or recommend mediation:

• Phone: 410-706-4270
• Email: mediation@umaryland.edu
• Contact Form 

Be referred to WMS by contacting a UMB referral office and mention you are interested in mediation:

• UMB Office of the Ombuds (410-706-8534)
• UMB Human Resources (410-706-2606)
• UMB Office of Accountability and Compliance (Title IX) (410-706-2281)

After receiving the referral, WMS staff will contact the referred individual.

helping our mediators mediate and supporting mediator development

Since 2020, the Workplace Mediation Service has trained two cohorts of UMB employees to join our roster of mediators. We have an apprentice process to help our newly trained mediators advance to our roster. WMS is committed to the continued skill development of our mediation apprentices and roster members. Each year, WMS provides mediation training, which includes content, technique development, and time to practice.

Meet our Mediators

Check Out Our List of Trainings

supporting shifts in communication, conflict, and resolution mindsets and skills

WMS hosts a variety of communication and resolution events each year. Our Discovery Chats, workshops, lists of resources, and Conflict Month events are another way that we help UMB employees reflect on and improve their communication, conflict, and resolution mindsets and skills. 

Announcement and Events

Training and Event Descriptions