Crisis Care Resources

Crisis Support Service: 410-328-8404, option 7

Due to the need to tele-work, the Student Counseling Center is currently unable to pick up the phone directly. We respond to all messages within one business day. However, if you need immediate assistance (such as experiencing a crisis situation), please use our Crisis Support Service at 410-328-8404, option 7. This service is available 24/7/365 (including holidays). Please note that this is not an emergency line but is available should you need to speak with a counselor immediately over the phone. For more information on what constitutes a crisis or an emergency, please click here. If you are unsure about the severity of a situation, please call to consult with a clinician.

If you are experiencing a life threatening mental health emergency, please call 911 or UMB police (410-706-3333). You can also contact Baltimore City Crisis Response (410-433-5157) or Baltimore County Crisis Response (410-931-2214). Other counties are listed below.

Please note that Sheppard Pratt's Crisis Walk In Clinic is offering in-person and virtual urgent services for those in crisis (

Campus Resources

Campus Police 711 The Campus Police are available 24/7.
UMB Student Counseling Center (UMB-SCC)


Monday-Friday, 8:30 a.m. to 5 p.m. Urgent care requests require an advance phone call.
Student and Employee Health


After hours:

Student and Employee Health provides 24/7 after-hours on-call backup to the Student Counseling Center. Calls are received by Family Medicine attending physicians who advise and triage. Walk-in hours are Mondays and Thursdays, 8 a.m. to 6:30 p.m., Tuesdays and Fridays, 8 a.m. to 4:30 p.m., and Wednesdays, 9 a.m. to 4:30 p.m.
Psych Urgent Care 410-328-1219 The University Hospital has a Psychiatric Urgent Care unit that provides services 24/7.


Suicide and Crisis Hotlines

Baltimore Crisis Response

Serves Baltimore City

Crisis hotline: 24/7
Mobile Crisis Team:

7 a.m. to midnight

Crisis hotline, mobile crisis team, information, referral services
Grassroots Crisis Intervention 410-531-6677
24/7, toll-free, state-wide. Located in Columbia, Md. Hotline, crisis and suicide intervention, walk-in, mobile crisis team, information,  referrals
Baltimore County Crisis Response 410-931-2214 24/7 24-hour hotline, crisis intervention, mobile crisis team, information, referrals
Frederick County Hotline 301-662-2255 24/7 Suicide prevention, crisis intervention, referrals, supportive listening
Prince George’s Suicide Hotline 301-864-7130 24/7 Serves Anne Arundel, Calvert, Charles, Montgomery, Prince George’s and St. Mary’s counties
Prince George’s County General Crisis and Referral Line 301-864-7161 24/7 Comprehensive crisis services
Montgomery County Crisis Center 240-777-4000 24/7 Emergency services, housing crisis intervention, and prevention, rental assistance program, mental health
National Suicide Prevention Lifeline 1-800-273-8255 24/7 Routes caller to the crisis center in their area; for the suicidal individual or those concerned
Student Telehelp 1-800-472-3457 24/7 Helps college students reach confidential, free telephone counseling, crisis intervention, suicide prevention, information and referral services

International Association for Suicide Prevention (IASP)

N/A 24/7


Trans Lifeline

877-565-8860 24/7 Trans Lifeline is a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive. (Spanish speaking option available)


741-741 24/7 The Steve Fund is dedicated to the mental health and emotional well-being of students of color, connect with a trained crisis counselor. 


678-678 24/7 TrevorText is a confidential and secure resource that provides live help for LGBTQ students with a trained specialist, over text messages.



Domestic Violence/Sexual Assault Emergency Resources

House of Ruth 410-889-7884 24/7 Hotline for crisis intervention, safety planning, counseling, legal referrals, victim and family advocacy
National Domestic Violence Hotline 1-800-799-7233 24/7 Crisis intervention; advocates and translators available
Turnaround — Family Violence Unit of Baltimore County 410-828-6390 24/7 Hotline serving rape victims, domestic violence, adult survivors of child sexual abuse
We are Hope Works 410-997-2272 24/7 Information, referrals, shelter services, legal services, and more


Walk-in Clinics


Sheppard Pratt Crisis Walk-in Clinic,          6501 N. Charles Street, Towson, MD



10:30 a.m. to 9 p.m.


1 p.m. to 4 p.m.

The clinic assesses for safety and refers individuals to the appropriate level of care.

For a PDF copy of this list, please click UMB Crisis Care Resource Guide