Loan Collections and Repayments

If you are experiencing financial hardship from the COVID-19 emergency, please contact UMB Student Loan Collections to review any available deferment or forbearance options.

Phone: 410-706-5375

Email: SLC@umaryland.edu

 

The University of Maryland Baltimore administers several loan programs:

The Federal Nursing Loan (FNL) is available to qualifying students in the undergraduate and graduate level Nursing programs.  Interest does not accrue and payments are not required while enrolled at least half time in a Nursing Program, during the 9 month grace period provided, or within periods of eligible deferment.  Interest accrues at 5% annually while in repayment.

The Health Professions Loan (HPSL) is available to qualifying students in the Dentistry and Pharmacy programs.  Interest does not accrue and payments are not required while registered full time in a health profession program, during the 12 month grace period provided, or within periods of eligible deferment.  Interest accrues at 5% annually while in repayment.

For information on applying for one of the above loans, please contact University Student Financial Assistance at 410-706-7347, via email at aidtalk@umaryland.edu, or stop by their office located in the Health Sciences/Human Services Library (601 W. Lombard St.), Suite 221.

 

Collection Assistance/Deferments

If you have received Federal Perkins Loans, Primary Care Loans, Nursing Student Loans, or Health Professions Loans while attending the University of Maryland Baltimore (UMB), the University is your lender.

UMB uses a billing agent, ECSI, to generate monthly billing statements to our borrowers. ECSI offers a multitude of services for your student loan account, such as:

  • Viewing your account information
  • Making online payments
  • Access deferment forms
  • Sign up for electronic billing statements
  • Updating address and phone information
  • Verifying account balances
  • Obtaining loan payoff amounts

Please contact UMB Student Loan Collections for deferments, questions, or special concerns regarding your account.

Phone: 410-706-5375

Email: SLC@umaryland.edu

Past Due Loans

UMB Policy on Student Loan Collections outlines the Federal due diligence requirements for administering Federal Perkins Loans, Primary Care Loans, Nursing Student Loans, and Health Professions Loans.  This policy can be found at the following link:  https://www.umaryland.edu/policies-and-procedures/library/financial-affairs/procedures/financial-services/student-loan-collection.php.

At 45 days past due, UMB places transcript and registration holds on accounts for students past due on their Federal Perkins Loans, Primary Care Loans, Nursing Student Loans, and Health Professions Loans.  Holds will remain on the student record until proof of collection in full is received (i.e. bringing account current or proof of repayment from collection agency).  Past due loans are required to be reported to the credit bureaus.

Students who have defaulted on their loans will be forwarded to Maryland Central Collection Unit (CCU) after 120 days past due.  Accounts referred to CCU are assessed a mandatory 17% collection cost in addition to the defaulted amount referred (principal and interest).  Borrowers who have been transferred to CCU must arrange repayment with their office directly.

Maryland Central Collection Unit

Phone: 410-767-1220

Email: ask.ccu@maryland.gov

CCU Online Debtor Repayment: https://ccuportal.md.gov/login

CCU Debtor Repayment via Phone: 1-833-847-9876

Exit Counseling – Graduating Students/Less than Half-Time Students

Students who are either graduating or no longer registered in 6 or more credit hours will enter repayment after the grace periods provided below:

  • Nursing Student Loans – 9 months
  • Health Professions Loans (Dental & Pharmacy) – 12 months

Exit counseling provides a complete explanation of repayment, deferment, and cancellation privileges that pertain to your student loan.

You will be contacted directly by ECSI via email when you are required to complete the exit counseling.

If you have any questions regarding your UMB loans, or the exit counseling process, please feel free to contact UMB Student Loan Collections at 410-706-5375, or via email at SLC@umaryland.edu.  You may also contact ECSI directly at 1-888-549-3274, or LiveChat with an ECSI customer service representative here.

**For Subsidized, Unsubsidized, and Graduate PLUS Federal student loan exit counseling, please contact University Student Financial Assistance at 410-706-7347, or via email at aidtalk@umaryland.edu

 

Frequently Requested Information

Federal Law allows you to request one free credit report from each bureau (Equifax, Experian, and TransUnion) annually.  You may request these reports by visiting https://www.annualcreditreport.com/.


Department of the Ombudsman

Website: https://studentaid.ed.gov/sa/repay-loans/disputes/prepare/contact-ombudsman

 

Health Resources and Services Administration – Student Loan Repayment Assistance

Website: https://bhw.hrsa.gov/funding/apply-loan-repayment

 

Maryland Higher Education Commission

Janet L. Hoffman Loan Assistance Repayment Program (LARP)

https://mhec.maryland.gov/preparing/Pages/FinancialAid/ProgramDescriptions/prog_larp.aspx