Customer Kudos

Here in the Parking and Transportation Services Department, we take pride in our customer services. Check out some of our glowing reviews!


 

I am reaching out to inform you that Pearl Garage is my assigned garage and has been for many years. Recently since the re-opening of the exit at Pearl street, I’ve been greeted by the most warm and friendly attendant that I’ve ever interacted with. Her name is Nicole, and every time she’s there upon my exit, she has the most pleasant disposition, greets me with a smile, and is truly like a breath of fresh air. I am aware that there are times when some front-line service staff members feel undervalued in their job, and it can sometimes affect their performance. Ms. Nicole definitely shows those excellent customer service skills; it never shows if she’s having a bad day. Marquitta
After an experience with Parking and Transportation Services yesterday, I thought I had to write to you. I requested a staff daily parking pass yesterday afternoon. The information was easily found on the website and the electronic request process was effortless. After what felt like minutes, I received a notification that my application was reviewed and approved, and that my parking permit was available for pick-up, and that I could make an appointment to retrieve it. I used the automated appointment scheduler to pick a convenient time to pick up the permit on the same day ! I requested it. When I arrived at the end of the day, the woman working the front desk was friendly and immediately retrieved my permit before I even said my name. She remembered me from when I was a student at UMB! I believe her name was Jennifer. I was absolutely blown away by the customer service at Parking yesterday. It was so fast, easy, and friendly. You’ve clearly got a great team..... Bill
I wanted to write to say how much I appreciate the two employees that came to my rescue yesterday on campus. I discovered that my tire was flat when I got to the garage last evening. The two young men (see the attached photo) that came to help me were extremely courteous. They were very professional and skilled, informing me that there was a nail in my tire and even when my tire seemed stuck they remained calm and persevered in removing the flat tire and putting the spare on so that I could get home. I wanted to drop a note to say thank you again for your professionalism and kindness – it really made my day! Karleen
Joyce D. the parking garage attendant is ABSOLUTELY AMAZING! She puts a smile on my face every time I park in your garage. She is very friendly, courteous, and customer-oriented. Please let her know that she is appreciated. Marianne
I want to commend your team and how well they are doing to keep the UMSOD garages clean during the COVID-19 crisis. I usually park in the Pearl Garage, and the last time I parked there I could tell that the maintenance team was definitely aware and doing their job with regard to disinfection of surfaces that could potentially harbor the coronavirus. Most recently I parked in the Lexington Garage since the Pearl Garage has been closed, and that garage is as clean. Thank you for your efforts. Valli
Since the construction of the Pearl Street Garage, I have contacted parking and the dental school administration about painting each floor a different color to assist faculty, staff, and, most important, patients in being able to remember the color of the floor they parked on. Since this is my 48th year, and I recall the first garage I parked in (location of VA that had colors for each floor), I wondered if it would ever happen. BRAVO, OUTSTANDING, THANKS, WELL DONE ON FINALLY PAINTING THE PEARL STREET GARAGE .... YEAHHHHHHHHHHHHHHHHH. My heart pounded watching the painting in progress and to note the number of stripes designating the particular floors. WOW! Job well done, and faculty, staff ,and patients have commented on the elevators (also new and ‘talking’) about how much easier it is to locate their cars. James
I have been wanting to submit this for awhile, but time always gets away! I want to simply say that the staff at Penn Street Garage is fantastic. There is not a morning, regardless of time, that they are not friendly or smiling, even on a rainy Monday. They are cheerful, helpful, and kind, and I wanted to let you know. Sarah
On Monday June 14, 2021, at approximately 11:45 a.m., I left the Plaza Garage after a doctor’s appointment. The gentleman who was operating the right cashier booth was a most polite and pleasant person. He made my day. I wish I had his name. He was wonderful. Barbara
Parking and Transportation Services would like to acknowledge the following employees for their exceptional work during the most recent Hippodrome show series: Ms. Destiny Phillips, Ms. Imani Taylor, and Mr. Gary Weaver. Their dedication to customer service is second to none. Angela Hall, Director, Parking and Transportation Services