Customer Kudos

Here in the Parking and Transportation Services Department, we take pride in our customer services. Check out some of our glowing reviews!


I am reaching out to inform you that Pearl Garage is my assigned garage and has been for many years. Recently since the re-opening of the exit at Pearl street, I’ve been greeted by the most warm and friendly attendant that I’ve ever interacted with. Her name is Nicole and every time she’s there upon my exit, she has the most pleasant disposition, greets me with a smile, and she’s truly like a breath of fresh air. I am aware that there are times when some frontline service staff members feel undervalued in their job, and it can sometimes affect their performance. Ms. Nicole definitely shows those excellent customer service skills, it never shows if she’s having a bad day. Marquitta
Hello - I just wanted to give a shout out to Kevin C in the Pearl garage - he's the friendliest person - even if i have had the worst day, when I exit the garage he always puts a smile on my face with his friendly greetings. Please tell him that his efforts are appreciated and how much it can impact someone's day in a positive way! Emily
It is great that the university has EV Charging stations. I have been availing of these as I bought a PHEV recently. Kudos for having this facility available to us, and helping us reduce our carbon footprint. Anup
Joyce D. the parking garage attendant is ABSOLUTELY AMAZING! She puts a smile on my face every time I park in your garage. She is very friendly, courteous and customer-oriented. Please let her know that she is appreciated. Marianne
I want to commend your team and how well they are doing to keep the UMSOD garages clean during the COVID 19 crisis. I usually park in the Pearl Garage and the last time I parked there, I could tell that the maintenance team was definitely aware and doing their job with regards to disinfection of surfaces that could potentially harbor the coronavirus. Most recently I parked in the Lexington Garage since the Pearl Garage has been closed and that garage is also as clean. Thank you for your efforts. Valli
Since the construction of the Pearl Street garage I have contacted parking, the Dental School administration about painting each floor a different color to assist faculty, staff and, most important, patients in being able to remember the color of the floor they parked on. Since this is my 48th year, and I recall the first garage I parked in (location of VA that had colors for each floor), I wondered if it would ever happen. BRAVO, OUTSTANDING, THANKS, WELL DONE ON FINALLY PAINTING THE PEARL STREET GARAGE .... YEAHHHHHHHHHHHHHHHHH. My heart pounded watching the painting in progress and to note the number of stripes designating the particular floors. WOW....job well done and faculty, staff and patients have commented on the elevators (also new and "talking") about how much easier it is to locate their cars.... James
Good morning, I have been wanting to submit this for awhile, but time always gets away! I want to simply say that the staff at Penn street garage are fantastic. There is not a morning, regardless of time, that they are not friendly or smiling, even on a rainy Monday. They are cheerful, helpful and kind and I wanted to let you know. Have a nice week and thank you all! Sarah
On Monday June 14, 2021 approximately 11:45 AM I left the Plaza Garage after a doctors appointment. The gentleman who was operating the right cashier booth was a most polite and pleasant person. He made my day. I wish I had his name. He was wonderful. Barbara
Parking and Transportation Services would like to acknowledge the following employees for their exceptional work during the most recent Hippodrome show series - Ms. Destiny Phillips, Ms. Imani Taylor and Mr. Gary Weaver. Their dedication to customer service is second to none. Angela Hall - Director - Parking and Transportation Services