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Electronic Direct Pay FAQs
Why am I required to register?
Many participants make payments on a monthly basis and registering will make the payment process easier. Use the same Login ID and Password each time logging in to make a payment.
Who is handling the payments for the Employee Benefits Division?
Bank of America is hosting the Online Payment System for direct pay participants of the Employee Benefits Division.
Is this new, online payment system a secure way to transfer premium payments?
Yes. The payment collection gateway is a secured site.
What are acceptable forms of payment with the online payment system?
The Employee Benefits Division’s Online Payment System accepts Visa, MasterCard and debits from a checking or savings account.
What is an employee ID number?
The employee ID number is the employee’s social security number with no dashes (SSN=123-45-6798 becomes 123456789).
How should the month be entered in the system?
The month must be entered as it appears on the coupon, but the comma must be replaced with a dash. (i.e. Aug, 2010 becomes Aug-2010).
Are partial payments acceptable?
No. Partial payments are not accepted
Will payments post immediately?
Payments made will post to the credit card or checking account immediately. Please allow 3 business days for payments to post to the direct pay account. Payments made before 7:00 p.m. Eastern Time (ET) will be posted on the day the payment is made. Payments made after 7:00 p.m. ET will be credited to the next business day and will post accordingly.
Can multiple payments be made at one time?
Yes. Employee Benefits Division will apply payments to the first open invoice to ensure that there is no break in coverage. Please double check the invoices to ensure that the oldest invoices are paid first.
Can payments be scheduled to be delivered on a future date, or set up automatic monthly debits from my savings/checking account?
Yes. Payments can be scheduled to be paid on future dates. The employee may set the date of the payment on the invoice to designate to pay in the future.
What can be done for a forgotten Login or Password?
Click on the link for the forgotten item and provide the answers requested and the Login or Password will be emailed to the email address used during the Online Payment System registration.
Who can answer other questions not addressed in these FAQs?
For assistance with the Direct Pay Online Coupon Payment System, please send an email to firstname.lastname@example.org or call the Employee Benefits Division at 410-767-4646 or 1-800-30-STATE (1-800-307-8283), Monday through Friday 8:30 a.m. to 4:30 p.m., Eastern Time, except during State holidays and service reduction days.