SCC Operational Changes

(last update: March 31, 2022 at 9:45 a.m.)

Please check this website for additional updates regarding available resources and services, pending guidance from the University. The SCC will also communicate updates to student clients. Thank you for your constant support and privilege of serving you.

SCC Mask Policy:

The Student Counseling Center (SCC) is considered a patient care and clinical area. The SCC continues to require masks for all individuals inside the center regardless of vaccination status. Please see here for more information about the updated mask policy:


How to access services as a new client:

Please call 410-328-8404 to request an appointment. If it is after hours, please select option 3 on the voice mail and leave a message with your full name (please spell), phone number, and email. A staff member will follow up within one business day.

A Phone Triage is a 20-30 minute phone call focused on gathering information and providing resources. Depending on the student’s needs, they may then be assigned to a counselor and scheduled for an Initial Assessment to further assess and treatment plan. What happens after the assessment depends on each student and their specific needs. Some students may transition to our brief intervention services model. Some may attend one consultation with an additional follow up appointment. Some may receive long-term referrals or referrals to best fit their needs. We consider many factors during this decision. Please see our Counseling section for more information about our therapy model.

In order to be eligible for tele-health services, you must be physically located in Maryland during the time of the session and have completed paperwork prior to the session. All tele-health sessions, are conducted via a WebEx video meeting as that is a HIPAA compliant platform. If you are not in Maryland, please let us know during the Phone Triage so that we can discuss other options and resources available to you.


New Let's Tele-Talk Today Service

“Let’s Tele-Talk Today” is a virtual drop-in service that offers same-day informal and confidential conversation with a Student Counseling Center counselor. It is a free service to UMB students, offered first-come, first-serve, typically lasting 15-30 minutes. This drop-in service is held every business day at 1:30 pm. To learn more, visit the Let's Tele-Talk section on our website. Please be sure to request on the same day you want to be seen.


Additional resource are available on our website:

  • If you are experiencing distress, we recommend you visit our Therapy and Self-Help Resources section of the SCC website, which includes self-care apps and access to other mental health resources. Also, check out our Mental Health and COVID-19 page for more self-help resources.
  • The Student Health Insurance Plan (SHIP) covers teletherapy and telepsychiatry through HealthiestYou. If interested, click here.
  • If you are experiencing higher levels of distress or a crisis, our Crisis Support Service is operational. To access this service, please call our number (410-328-8404) and select option 7 to be connected to a counselor. Please note that this is not an emergency line but is available should you need to speak with a counselor immediately over the phone.

If you are experiencing a life-threatening mental health emergency, please call 911. You can also contact Baltimore City Crisis Response (410-433-5157) or Baltimore County Crisis Response (410-931-2214). Other counties are listed on our Crisis Care Resources page.

Please note that Sheppard Pratt's Crisis Walk-In Clinic is offering in-person and virtual urgent services for those in crisis (