SCC Operational Changes

(last update: January 29, 2021 at 3:00pm)

Please check this website for additional updates regarding available resources and services, pending guidance from the University. The SCC will also communicate updates to student clients.

Due to the UMB Policies and Guidance Regarding COVID-19, the Student Counseling Center is offering virtual mental health services to UMB students until further notice. The SCC will continue to support students within the scope of our professional ethical standards and as members of the community. In-person services are not available until additional guidance has been provided by the University.

Services include a variety of telemental health services, including individual therapy, consultation, referral assistance, workshops, and more. Please note that when you reach out, a staff member or clinician may need to call you via a private number. As of right now, we are unable to directly pick up the phone (unless you are utilizing the Crisis Support Line at option 7). We aim to respond to all messages within one business day.

For students who are currently under our care (clients) and need to communicate with their SCC provider, please contact your counselor either via their email or by calling 410-328-8404 and leaving a voice mail message (option 3).

Clients requiring medication refills, please call our number (410-328-8404) select option #5 and leave a voicemail message with your name and phone number. Please allow additional time (up to a week) to respond to your requests.

If you are interested in one of our workshops, which are available to all current students regardless of location, please click here:


How to access services as a new client:

Please complete this form: Request for Consultation or call 410-328-8404 and leave a message (option 3) with your full name (please spell), phone number, and email. A staff member will follow up to explain services, gather information, and discuss options available to the student within one business day.

A Telehealth Consultation is a one-hour long session focused on gathering information and providing skills and resources. In order to be eligible for this service, you must be physically located in Maryland during the time of the session and have completed paperwork prior to the session (which will be explained during that first phone call). The Telehealth Consultation, as well as other sessions, are conducted via a WebEx video meeting as that is a HIPAA compliant platform. If you are not in Maryland, please let us know during the initial phone call so that we can discuss other options and resources available to you.

What happens after the Telehealth Consultation depends on each student and their specific needs. Some students may transition to our brief intervention services model. Some may attend one consultation with an additional follow up appointment. Some may receive long-term referrals or referrals to best fit their needs. We consider many factors during this decision. Please see our Counseling section for more information about our therapy model.


New Let's Tele-Talk Service

“Let’s Tele-Talk” is a drop-in service that offers same-day informal and confidential conversation with a Student Counseling Center counselor. It is a free service to UMB students, offered first-come, first-serve, typically lasting 15-30 minutes. This drop-in service is held every business day at 1:30 pm. To learn more, visit the Let's Tele-Talk section on our website.


Additional resource are available on our website:

  • If you are experiencing distress, we recommend you visit our Therapy and Self-Help Resources section of the SCC website, which includes self-care apps and access to other mental health resources. Also, check out our Mental Health and COVID-19 page for more self-help resources.
  • The Student Health Insurance Plan (SHIP) covers teletherapy and telepsychiatry through HealthiestYou. If interested, click here.
  • If you are experiencing higher levels of distress or a crisis, our Crisis Support Service is operational. To access this service, please call our number (410-328-8404) and select option 7 to be connected to a counselor. Please note that this is not an emergency line but is available should you need to speak with a counselor immediately over the phone.

If you are experiencing a life-threatening mental health emergency, please call 911 or UMB police (410-706-3333). You can also contact Baltimore City Crisis Response (410-433-5157) or Baltimore County Crisis Response (410-931-2214). Other counties are listed on our Crisis Care Resources page.

Please note that Sheppard Pratt's Crisis Walk-In Clinic is offering in-person and virtual urgent services for those in crisis (