Let's Tele-Talk

“Let’s Tele-Talk” is a drop-in service that offers informal and confidential conversation with a Student Counseling Center counselor. It is a free service to UMB students, offered first come, first serve, typically lasting 15-30 minutes. This drop-in service is held every business day at 1:30pm.

“Let’s Tele-Talk” is not a substitute for counseling and does not constitute mental health treatment. Let’s Tele-Talk counselors can listen to specific problems, help explore solutions, and introduce you to what it’s like to speak with a member of our staff.

This service is not appropriate for urgent concerns or mental health emergencies. Students facing a non-life threatening crisis are encouraged to utilize SCC Crisis Support Services at (410)-328-8404, option 7 to speak with a crisis support counselor. Students facing an emergency should call 911 for assistance.

NOTICE: Request must be received before 1:00pm in order to be seen the same business day.

Let's Tele-Talk FAQ

Adapted from Cornell University

What is Let's Tele-Talk?

Let's Tele-Talk is a virtual program that provides easy access to informal and confidential conversations with counselors from the Student Counseling Center. It is not necessary to schedule an appointment, and there is no fee.

Who should visit Let's Tele-Talk?

This service is open to all current UMB students. Let's Tele-Talk is the best fit for the following people:

  • Students who have never been in counseling before, are not sure if it’s right for them and wonder what it's like to talk with a counselor
  • Students who are not interested in ongoing counseling but would like the perspective of a counselor
  • Students who have a specific problem and would like to talk it through with someone
  • Students who are interested in learning more about what campus resources are available to them and how to access them.

Who shouldn't visit Let's Tele-Talk?

  • Students with an immediate or urgent concern. If you are experiencing a crisis and need immediate assistance, please call our Crisis Support Service at 410-328-8404, option 7 and check out our Crisis Care Resources
  • Students who already know they want regular counseling. If interested, please check out our Counseling Services page
  • Students who don’t want to wait for their next appointment with their counselor (these students should contact their counselor instead to seek an earlier time)
  • Students seeking specialized services, such as psychiatry.

What happens at a visit to Let's Tele-Talk?

Let's Tele-Talk visits are typically 15-30 minutes, and are offered on a first-come, first-serve basis. Occasionally when it’s very busy, the counselor might not have enough time to see everyone. However, there are Let’s Tele-Talk hours every day, Monday through Friday at 1:30, during the semester, so you can try again the next day. During your session, the counselor will listen closely to your concerns and provide support, perspective, and suggestions for resources.

How is Let's Tele-Talk different from counseling?

Students who access counseling through SCC schedule appointments to meet with a counselor, and sometimes participate in ongoing counseling through scheduled appointments, typically on a bi-weekly basis.

In contrast, Let's Tele-Talk is not formal counseling and is not intended to be a substitute for mental health treatment. Rather, it is a convenient drop-in service where students can have an informal conversation with a counselor.  

I think I have a problem that would benefit from counseling, but I don't know anything about counseling. Would going to Let's Tele-Talk help me figure out what to do?

Absolutely. The Let's Tele-Talk counselor will talk through your issue with you and help you determine the best way to get help.

I scheduled an appointment with a counselor with SCC for a week from now. Can I use Let's Tele-Talk in the meantime?

If you believe you need to be seen sooner than the appointment you were given, it's best to email your counselor directly or call SCC (410-328-8404) and leave a message (option 3) explaining your situation. If you need even more immediate assistance or are experiencing a crisis, please utilize our Crisis Support Service by calling 410-328-8404 and selecting option 7.

I spoke with a counselor. They recommended a referral to an outside therapist. Can I go to Let's Tele-Talk instead?

Since regular counseling visits are not available at Let's Tele-Talk, following up with the referral is a good idea. Unfortunately, SCC cannot always provide ongoing counseling to every student who requests it. However, we do our best to support students in the referral process when a referral is necessary.

I'm currently seeing a counselor at the counseling center, and I'm not happy with how things are going. Can I go to Let's Tele-Talk instead?

The best thing to do in this situation is to talk directly with your counselor. Counselors are eager to get your feedback, positive or negative. Oftentimes an open conversation about your concern helps smooth out any wrinkles. If, after talking with your counselor, you prefer to transfer to someone else, just ask your counselor directly, either in person or by email.

Let's Tele-Talk visits are confidential. Are there any limits to confidentiality?

Conversations with Let's Tele-Talk counselors are confidential, with a few very rare exceptions. Counselors may need to share information in an emergency when there is an immediate threat of harm to self or others. Counselors are required by law to report when a minor, elderly person, or someone otherwise incapacitated and unable to act on their own behalf is being abused. Let's Tele-Talk counselors keep brief written notes of their contacts with students, and in the event that there is an emergency or a student is referred to the Student Counseling Center. Finally, these notes can be released in the unlikely event of a court order. Let's Tele-Talk visits are never noted on a student's official university record. Please review our full Confidentiality policy.

We don't want anything to be a barrier to students accessing help. If you have further questions about confidentiality, we encourage you to discuss them with a Let's Tele-Talk counselor. 

What else do I need to know?

Although Let's Tele-Talk counselors are professionals, Let's Tele-Talk is not a substitute for psychotherapy or formal counseling and does not constitute mental health treatment. Let's Tele-Talk counselors provide informal conversations to help students with specific problems and to introduce them to what it's like to speak with a counselor. Your Let's Tele-Talk counselor can help you determine whether formal counseling would be useful for you and, if appropriate, assist you in scheduling an appointment.