UMB COVID-19 Hotline


The UMB COVID-19 Hotline was set up at the start of the pandemic to help University of Maryland, Baltimore (UMB) and Faculty Physicians, Inc., (FPI) stop the spread of COVID-19 at work and on campus.

If you are with other members of the UMB community at work, in school, in study groups, or at learning sites, it’s not enough to tell your doctor, Human Resources, or your supervisor that you have COVID-19. We need you to contact the UMB COVID-19 Hotline at 800-701-9863 to help us understand the risk to others on campus and conduct contact tracing if needed.

The Hotline team will also help you understand what to do if you are sick but have not tested positive for COVID-19, or have been exposed to someone with COVID-19.

The COVID-19 Hotline will not call you to start the process. You must make the first call.

What to Expect

Your COVID-19 Hotline experience is a two-step process. 
  1. Your initial call is answered by an operator for intake of information to screen calls. Your call will be answered 24/7/365 to initiate the process. The operator will ask for contact information, your role and organization, and the reason for your call.
  2. A nurse case manager will return your call to discuss your case, providing medical advice and instructions about isolation, quarantine, and testing. 

Response Time

Please be patient between intake and the return call from a nurse. Caseloads vary each day and could impact wait times.
  • Weekdays: Calls are typically returned within a few hours during normal business hours.
  • Weeknights: Calls are returned the next morning.
  • Weekends: Calls are returned the same day or following morning.
What should you do while waiting for the nurse case manager to call? 
If you feel sick in any way, stay home. If you're at work, and you feel ill, go home.
The UMB COVID-19 Hotline is operated and owned by Managed Care Advisors.

Contact Tracing

If someone calls the COVID-19 Hotline about a positive test, screening will take place to determine the need for campus contact tracing. For example, this could be based on presence at work/on campus in the days prior to illness, or on potential for a group exposure like a study group.

If contact tracing is needed, the COVID-19 Hotline team will alert UMB contact tracers, who will reach out by phone. They will help retrace your steps, and determine the risk to each person you interacted with.

It’s important to be honest, and there’s no need to be embarrassed or afraid. They’re here to help. It’s critical for the UMB contact tracers to contact people considered to have high risk exposure to be isolated as soon as possible to stop the spread.

Who should call:

  • UMB employees
  • FPI faculty and staff
  • Students
  • Students living in UMB Housing

Call the hotline if:

  • You are experiencing symptoms consistent with COVID-19
  • You have been exposed to COVID-19, including:
    • exposure to a coworker or classmate with COVID-19
    • community exposure to COVID-19
    • exposure to a patient with COVID-19
  • You receive a diagnosis of COVID-19
  • A doctor recommends you quarantine
  • You need help deciding what to do about isolation after getting a COVID-19 test
  • You have concerns about recent travel related to COVID-19
  • You have questions about COVID-19 related quarantine or isolation guidance

To report an Environmental & Safety, Research, or other compliance concern related to COVID-19, please file a report with the UMB Hotline, which is used for reporting any known or suspect violations of law, regulation, or UMB policy.

Calling the UMB COVID-19 Hotline will:

Document your situation so an infection prevention case manager can ensure the right employee or student health team can start assisting with decisions about:

  • Symptom monitoring
  • Quarantine duration
  • Exposure or symptom-related COVID-19 testing
    • You should not contact the COVID-19 Hotline for travel-related COVID-19 Testing. For information on travel-related testing, see guidance here.
    • You should not contact the COVID-19 Hotline for help finding asymptomatic COVID-19 Testing. For information on getting tested when you do not have symptoms or a recent exposure see guidance here.
  • Identifying possibly exposed contacts on campus
  • Return to work or school plans

Printable guidance for the UMB COVID-19 Hotline:

COVID-19 Hotline Data

The number of COVID-19 positive students and employees who called the UMB COVID-19 Hotline each week is depicted along with the quantity from each population. Please note that this chart is not the number of people who reported having COVID-19 while on campus, simply the number of people in the UMB community who had COVID-19 at some point who called in via the UMB COVID-19 Hotline.



The UMB COVID-19 Hotline is available to faculty, staff and students with a diagnosis of COVID-19, exposure concerns, or symptoms of illness that may represent COVID-19. Members of the UMB campus community are instructed to call the hotline at 1-800-701-9863 about these issues.