UMB COVID-19 Hotline

The COVID-19 Hotline is experiencing unprecedented call volume.

If you have not been on campus the last 3 days and will not be on campus the next 10 days, report your case and check exposure guidance here.

The UMB COVID-19 Hotline is for students, faculty, and staff who have recently been on campus (last three days) or who will plan to be on campus in the next 10 days, and:

  • Are experiencing symptoms consistent with COVID-19, or
  • Have had a close contact with someone diagnosed with COVID-19, or
  • Have a positive COVID-19 test, or
  • Have questions about COVID-19-related quarantine or isolation guidance

Others must report positive tests, symptoms that may be due to COVID-19 and high-risk exposures using the COVID-19 Report Form. Students are also asked to report positive tests and high-risk exposures using the COVID-19 Report Form. The form will also provide you with initial advice and recommendations based on your scenario.

In some cases, the guidance will include a recommendation to call the hotline for expert advice on situations needing a clinical perspective. If you do not receive needed guidance, or if you need clarification or other assistance, contact your health unit:
 
These health units are monitoring submissions and may contact you for additional information or to provide further guidance.

As an alternative, visit the COVID-19 Hotline Exposure Guide, for advice and guidance on your COVID-19 test results, high-risk exposure, symptoms and return-to-work/school protocol.

UMB COVID-19 Hotline

The UMB COVID-19 Hotline was set up at the start of the pandemic to help University of Maryland, Baltimore (UMB) and Faculty Physicians, Inc. (FPI) stop the spread of COVID-19 at work and on campus.

If you are with other members of the UMB community at work, in school, in study groups, or at learning sites, it’s not enough to tell your doctor, Human Resources, or your supervisor that you have COVID-19. We need you to contact the UMB COVID-19 Hotline at 800-701-9863 to help us understand the risk to others on campus and conduct contact tracing if needed.

The Hotline team also will help you understand what to do if you are sick but have not tested positive for COVID-19, or have been exposed to someone with COVID-19.

The COVID-19 Hotline will not call you to start the process. You must make the first call.

What to Expect

Your COVID-19 Hotline experience is a two-step process. 

  1. Your initial call is answered by an operator for intake of information to screen calls. Your call will be answered 24/7/365 to initiate the process. The operator will ask for contact information, your role and organization, and the reason for your call.
  2. A nurse case manager will return your call to discuss your case, providing medical advice and instructions about isolation, quarantine, and testing. 

Who should call:

  • UMB employees
  • FPI faculty and staff
  • Students
  • Students living in UMB Housing

Call the Hotline if you have been on campus in the past three days or will be on campus in the next 10 days and:

  • You are experiencing symptoms consistent with COVID-19
  • You have had a close contact with someone diagnosed with COVID-19
  • You have a positive COVID-19 test
  • You have questions about COVID-19-related quarantine or isolation guidance

To report an Environmental & Safety, Research, or other compliance concern related to COVID-19, please file a report with the UMB Ethics Point Hotline, which is used for reporting any known or suspect violations of law, regulation, or UMB policy.

Calling the UMB COVID-19 Hotline will:

 Document your situation and provide written guidance on:

  • Symptom monitoring
  • Quarantine duration
  • Return to work or school plans

Response Time

Please be patient between intake and the return call from a nurse. Caseloads vary each day and could impact wait times. During extreme surge situations like the Omicron variant wave, you may not receive a call back as quickly as under normal conditions.

  • Weekdays: Calls are typically returned within a few hours during normal business hours.
  • Weeknights: Calls are returned the next morning.
  • Weekends: Calls are returned the same day or following morning.

What should you do while waiting for the nurse case manager to call?

If you feel sick in any way, stay home. If you are at work, and you feel ill, go home.

The UMB COVID-19 Hotline is operated and owned by Managed Care Advisors.

Contact Tracing

If someone calls the COVID-19 Hotline about a positive test, screening will take place to determine the need for campus contact tracing. For example, this could be based on presence at work/on campus in the days prior to illness, or on the potential for a group exposure like a study group.

If contact tracing is needed, the COVID-19 Hotline team will alert UMB contact tracers, who will reach out by phone. They will help retrace your steps and determine the risk to each person with whom you interacted.

Your Role in Contact Tracing

It’s important to be honest, and there’s no need to be embarrassed or afraid. One of the most important public health steps to contain this pandemic is to identify those who were exposed to others with COVID-19 and to notify them of this exposure, so they can quarantine and get tested. It is important to do this as soon as possible.

We anticipate the recent Omicron surge may overwhelm our contact tracing team during certain time periods. Thus, we may not be able to get to your interview in a timely manner. 

We would appreciate your help if you are feeling well enough. Please review this Centers for Disease Control and Prevention information about how to identify and talk with your close contacts, so they can take steps to prevent further spread.

If you are uncomfortable revealing your positive status to your contacts, you could notify them by using the anonymous contact service Tell Your Contacts.

Thank you for helping us protect our community!