UMB COVID-19 Hotline

Time Stamps: 0:00 Introduction, 1:19 When Should Someone Call, 1:52 Background of COVID-19 Hotline, 4:48 What Happens When I Call, 6:20 Initial Advice, 7:31 What Guidance Is Provided, 9:15 What Time Should I Call, 9:48 SAFE on Campus, 12:30 Call The COVID-19 Hotline

800-701-9863

The UMB COVID-19 Hotline was set up at the start of the pandemic to help University of Maryland, Baltimore (UMB), University of Maryland Medical Center (UMMC) and Faculty Physicians, Inc., (FPI) stop the spread of COVID-19 at work and on campus.

If you are with other members of the UMB community at work, in school, in study groups, or at learning sites, it’s not enough to tell your doctor, Human Resources, or your supervisor that you have COVID-19. We need you to contact the UMB COVID-19 Hotline at 800-701-9863 to help us understand the risk to others on campus and conduct contact tracing if needed.

The Hotline team will also help you understand what to do if you are sick but have not tested positive for COVID-19, or have been exposed to someone with COVID-19.

The COVID-19 Hotline will not call you to start the process. You must make the first call.
 

What to Expect

Your COVID-19 Hotline experience is a two-step process. 
  1. Your initial call is answered by an operator for intake of information to screen calls. Your call will be answered 24/7/365 to initiate the process. The operator will ask for contact information, your role and organization, and the reason for your call.
  2. A nurse case manager will return your call to discuss your case, providing medical advice and instructions about isolation, quarantine, and testing. 

Response Time

Please be patient between intake and the return call from a nurse. Caseloads vary each day and could impact wait times.
  • Weekdays: Calls are typically returned within a few hours during normal business hours.
  • Weeknights: Calls are returned the next morning.
  • Weekends: Calls are returned the same day or following morning.
 
What should you do while waiting for the nurse case manager to call? 
 
If you feel sick in any way, stay home. If you're at work, and you feel ill, go home. If you received instructions via the SAFE on Campus system, please follow these instructions while waiting for your call.
 
The UMB COVID-19 Hotline is operated and owned by Managed Care Advisors.

Contact Tracing

If someone calls the COVID-19 Hotline about a positive test, screening will take place to determine the need for campus contact tracing. For example, this could be based on presence at work/on campus in the days prior to illness, or on potential for a group exposure like a study group.

If contact tracing is needed, the COVID-19 Hotline team will alert UMB contact tracers, who will reach out by phone. They will help retrace your steps, and determine the risk to each person you interacted with.

It’s important to be honest, and there’s no need to be embarrassed or afraid. They’re here to help. It’s critical for the UMB contact tracers to contact people considered to have high risk exposure to be isolated as soon as possible to stop the spread.

Who should call:

  • UMB essential on-campus employees
    • Employees, faculty, staff, or students working in University or affiliated organization buildings on campus, or clinical practices off campus
  • UMMC employees, physicians, staff
  • FPI faculty and staff
  • Students who have on-campus classes, learning in groups or engaged in experiential learning such as clinical and field experiences off campus.
  • Students living in UMB Housing

Call the hotline if:

  • You are experiencing symptoms consistent with COVID-19
  • You have been exposed to COVID-19, including:
    • exposure to a coworker or classmate with COVID-19
    • community exposure to COVID-19
    • exposure to a patient with COVID-19
  • You receive a diagnosis of COVID-19
  • A doctor recommends you quarantine
  • You need help deciding what to do about isolation after getting a COVID-19 test
  • You have concerns about recent travel related to COVID-19
  • You have questions about COVID-19 related quarantine or isolation guidance

To report an Environmental & Safety, Research, or other compliance concern related to COVID-19, please file a report with the UMB Hotline, which is used for reporting any known or suspect violations of law, regulation, or UMB policy.

Calling the UMB COVID-19 Hotline will:

Document your situation so an infection prevention case manager can ensure the right employee or student health team can start assisting with decisions about:

  • Symptom monitoring
  • Quarantine duration
  • Exposure or symptom-related COVID-19 testing
    • You should not contact the COVID-19 Hotline for travel-related COVID-19 Testing. For information on travel-related testing, see guidance here.
    • You should not contact the COVID-19 Hotline for help finding asymptomatic COVID-19 Testing. For information on getting tested when you do not have symptoms or a recent exposure see guidance here.
  • Identifying possibly exposed contacts on campus
  • Return to work or school plans

Students not living on campus or participating in in-person activities:

Students who are not coming to campus who are experiencing symptoms of, believe they have been exposed to, or have been diagnosed with COVID-19 should contact their primary care physician or the UMB Student Health Center at 667-214-1899 for medical advice.

Students should also contact their School’s Student Affairs Dean to receive support.

Employees not working on campus:

Employees working remotely who are experiencing symptoms of, believe they have been exposed to, or have been diagnosed with COVID-19 should contact their primary care physician for medical advice. Employees working remotely should also contact UMB Human Resource Services at 410-706-2606 to receive support.

Printable guidance for the UMB COVID-19 Hotline: