Cisco Webex Teams - Hybrid Calling

Hybrid Calling allows you to use the Cisco Webex Teams application as your work telephone while you telework or are simply away from the office.   It’s mostly used by downloading the Webex Teams App on a cell phone or mobile device or by using the Desktop Webex Teams Application.

Note:  If you download Webex Teams on your personal cell phone and place a call through the Webex Teams application, the Caller ID will display your UMB Extension and your cell phone number will remain private.

While teleworking, this is a great way to stay connected.  You’ll have the ability to virtually answer calls placed to your UMB desk extension and display UMB’s phone number for placed calls.  In addition, this service uses your Internet (Wi-Fi) connection speeds instead of your cellular service that may have a weak signal in your home.

Criteria to use this feature (Cisco Webex Teams:  Hybrid Calling)

  1. You must have a Webex License
  2. Your telephone number must be managed by CITS
  3. You must have a dedicated UMB extension (not shared or used by another person)
  4. Submit a request directly to: sdtelecom@umaryland.edu.  For 10+ users, please use excel file provided for submissions.  We need the full names, extensions and email addresses of all individuals.

For instructions on how to use Hybrid Calling, click here.

To learn more about Webex and Webex Teams, click here.