SPAM

Occasionally, Exchange Online Protection may not block a SPAM email message and that message will be delivered to your email Inbox.  If you receive an unsolicited email in your Inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor.

If you have determined that a message is unsolicited SPAM email, send that message as an attachment to spam@umaryland.edu.  Do not forward the message or just the email headers. The email system administrators need to see the entire SPAM email in its original format.  Here's how:

In Office 365

To forward a message as an attachment, create a new message and drag the original message you want to forward into the new message.

In Outlook 2016 and 2013

To forward a message as an attachment, select the email and then in the Respond group, click More and then click Forward as Attachment. There’s also a keyboard shortcut you can use instead. Just select the message you want to forward and press Ctrl + Alt + F.

In Outlook 2010 and 2007

To forward a message as an attachment, select the email and then right click More Actions Forward as Attachment

In Apple Mail

To forward a message as an attachment, select the email and then select Message Forward as Attachment from the menu bar.

In Gmail

To forward a message as an attachment in Gmail

Blocking sender

If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email addresses to your Blocked Senders list manually. (Instructions on how to block an email address in Outlook client software | Instructions on how to block an email address in Outlook on the web).  Please note that spammers will often change the email address they are using to send SPAM, or spoof the email address they are using.  As a result, adding an email address to your ‘Blocked Senders list’ may not always stop future SPAM.

Questions? For questions on how to add an email you received as an attachment, call the IT Help Desk at 410-706-HELP (4357) (weekdays 8:00 a.m. - 5:00 p.m.) or send an e-mail to: help@umaryland.edu.