The UMB Community Talked and CITS Listened

May 18, 2016   |  By Chris Phillips

The Center for Information Technology Services (CITS) recently asked the UMB Community to evaluate the services they receive from CITS.  Approximately 4,000 faculty, students, and staff were asked to give their opinions on how well CITS provides infrastructure, enterprise solutions, custom application development, and help to persons having trouble with one or more services.  Additionally, questions were asked about how well CITS communicates through the web, IT Alerts, digital media, and the Elm. There were specific questions about every service and application supported by CITS.  There were also ample opportunities to provide, via free form text areas, descriptions of services that could be improved or expanded.

The reason the surveys were administered was to assess the degree to which faculty, staff and students were satisfied with the services and support that CITS provides.  The responses show a high level of satisfaction by all groups with the services offered by CITS.

The findings help to identify what is working well and what needs to be improved from the faculty, staff and student vantage point.  Furthermore, the findings have also helped validate that service offerings and CITS’ customer-oriented approach are greatly appreciated by a satisfied campus community. While the survey findings are very positive, there is always room for improvement in every area and for every service, even for those services that received the highest satisfaction ratings. CITS is committed to continuous improvement of our support, services, and systems.  See the results of the survey