CITS

The IT Help Desk is Available Seven Days a Week

January 28, 2015   |  By Chris Phillips

You can reach the IT Help Desk by the following:

Email Us! or Call Us! 410-706-4357, Fax 410-706-4191

Address: 601 W. Lombard Street, Baltimore, MD  21201

We are located in the Health Sciences and Human Services Library, Room 540

Office Hours (Weekdays & Weekends)

Monday - Friday the IT Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:00 pm.
Saturday & Sunday the IT Help Desk is available to assist users via phone and email from 8:00 am until 5:00 pm.

After Hours Support (Monday to Friday 5:00 pm to 10:30 pm)

CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm).  Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email.  Support staff will check the voice mail messages and notify appropriate staff members.  They will also follow-up with the caller to confirm that the message was received and recorded.

Holidays and Office Closings

The IT Help Desk Holiday and Office Closing schedule is listed below:

November 27, 2014 Thanksgiving Day  
November 28, 2014 Thanksgiving Break  
December 25, 2014 Christmas Day  
January 1, 2015 New Years Day