Getting Started & FAQ

Blackboard is the courseware management system that the University of Maryland, Baltimore uses for web-enhanced and web-based courses. 

Users log into Blackboard using their UMID username and password. Click here for more information about UMB Authentication.

Duo
Duo is the University of Maryland's solution for multi-factor authentication. Click here for more information.

Known Issues for the Blackboard Mobile Apps - Instructor App and Blackboard App and DUO

The DUO 2FA Push Notification method is not currently supported by the Blackboard mobile apps. Some configurations appear to work on Android and older iOS devices, but there is a known issue with iOS 11. To authenticate in the apps via a mechanism which has implemented DUO 2FA security, use the Passcode method.

To use the Passcode Method:

  1. Bring up the mobile app on you mobile device.
  2. Click on the red button to go to the University of Maryland Web Login page and enter your UMID and Password - select Login.
  3. When the DUO page displays toggle to the DUO app to get a Passcode.
  4. Toggle back to the Web Login DUO page and select Enter a Passcode.
  5. Enter the Passcode then select Login.

The display on your device will flash back to the University of Maryland, Baltimore Web Login page briefly before taking you into the App.  The length of time will be determined on the speed of your internet connection.

Don't forget to logout of your mobile app!

  1. Open the options menu at the top-left corner of the screen.
  2. Select Settings.
  3. From the Settings page select Logout.

Blackboard is normally unavailable on the first Tuesday of each month from 9 p.m. Tuesday until 7 a.m. Wednesday (Eastern time) for system maintenance.  There will be no maintenance on December 4, 2018.

Problems with Blackboard

If you experience problems logging in with your UMID username or password, call or email the Help Desk.

If you experience problems performing a task or accessing information:

  • Click here to run a script.
  • Copy the result of that script to a Word document (ALT + PrintScrn to copy the screen to the clipboard and Ctrl + V to paste to the Word document)
  • Save the Word document and email as an attachment to the Help Desk.

The following are commonly asked questions about setting up and using a Blackboard account.

How do I get a Blackboard Account?

If you have an active UMB Directory Account, a Blackboard account should already be created for you.

Employees and Affiliates

For new employees and affiliates, it may take some time between when you arrive on campus and when your UMB Directory Account is fully activated.  

Students

For students, once you register for classes, the system will create your Blackboard account. 

Q. I cannot see the courses I am registered for. How do I get access to those courses?

Please note that most Blackboard courses are not accessible by students until after the first day of the semester or term. If you are looking for the course before the first day of class, it may not be available to students yet.

If it is after the first day of classes, check to see if your instructor is using Blackboard. Not all courses have a Blackboard component. If your instructor is using Blackboard and other individuals in the class can see the course, check with the instructor to see if you have been added as a student to the Blackboard Course.

Q. How can I check to see if my UMB Account is active?

Employees, students, affiliates, and community system members can use the Online Campus Directory to check on the status of their UMB Account. (Click here to open the directory in a different window.)

Search for your name in the Campus Directory. Remember to search by the name that would be listed on your employee, student, affiliate, or community system record.

For more information or assistance, please email the Help Desk.

How do I access Blackboard?

If you are logging into the Campus Blackboard system to access for-credit courses, go here to Blackboard

I get a ‘Shibboleth’ or IdP error message when I try to log in.

You may be using an invalid or expired link to get to the Blackboard website. 

Close the web browser window you have open, open a new web browser window, and try the Blackboard website again. 

What browsers can I use to access Blackboard?

See the Browser Support for Blackboard Learn 9.1 Q4 2017 Help Page.

For the best Blackboard Learn experience with your screen reader, use Firefox® and JAWS® on a Windows® system. On a Mac® use Safari® and VoiceOver. Visit the Accessibility topic to learn more about Blackboard's approach to accessible software.

What Java version should I use to access Blackboard?

Blackboard recommends Java (JRE) 7 and 8.

How can I tell what browser and Java versions I'm using to connect to Blackboard?

Click here to determine the browser, operating system, and java version numbers of your workstation.