Frequently Asked Questions

What is the difference between a policy and a procedure?

A policy is a principle or protocol to guide decisions and achieve rational outcomes, and is stated as intent. The policies included in the Library are intended to regulate and control organizational actions. They flow from policy at the University System of Maryland level, using a similar content organization and numbering system.

Procedures are customary methods of handling business. Procedures in the Library are routine business processes on campus that involve two or more departments working together to complete University goals. Documenting these separately from a policy allows for increased flexibility and responsiveness.

Where do I find University policy and procedures?

Please visit the Policy and Procedures Library to browse or search for university-wide policy and procedures, as well as links to University System of Maryland policies.

How does a new policy or procedure project get started? How do I revise a policy or procedure?

Please visit the Policy Development and Procedure Development pages to review the policy and procedure development process. The tools and templates needed to develop or revise policies and procedures are included on these pages.

I have a question about or an issue with a specific policy or procedure. Who should I contact?

If you have a question or concern about a policy or procedure in the Library, please use the contact form located on the appropriate page. You may also contact the Office of University Policy and Procedures (UPP) directly at UPPpolicy@umaryland.edu. UPP will look into the issue and ensure your comments are forwarded to the proper subject matter experts on campus.