2013 UM shuttle Focus Group Results
The following themes were identified through the UM shuttle focus groups held in April of 2013.
|Increase the transparency of shuttle fees||The names of the fee committee members and budget details will be included on the UM shuttle website by Dec. 2014||Robert Milner and Jenny Owens|
|Increase safety and share information with Public Safety||The findings of the UM shuttle focus group will be presented to Public Safety by August 2013||Robert Milner|
|Educate riders on how to use the NextBus App||A tutorial for NextBus will be created by December 2013||Katie Wollman|
|Explore the lag in NextBus times on the web and mobile devices||Explore this issue by communicating these issues to NextBus by Sept. 2013||Tony Green|
UMCP is currently looking into the lag in times nextbus is experiencing.
Publicize the guest policy
|The guest policy will be publicized to improve awareness of this service by October 2013||Katie Wollman|
|Routes and Schedule|
|Decrease the headway on the routes|
Decreasing the headway will be explored with possibility of purchasing new buses and/or exploring a possible collaboration with the University of Baltimore by December 2013.
|Expand routes to Canton or Fells Point||The feasibility of expanding the route to Canton and Fells Point will be explored as a long term option by May 2014.||Tony Green||The committee will revisit expanding routes in the coming year with sufficient data.|
|Explore the lack of efficiency along the Mt. Vernon route, especially along MLK when returning to campus||This will be investigated to explore why the bus turns on to MLK on the return back to campus by Sept. 2013.||Tony Green||In progress|
|Expand routes further west in West Baltimore||Not fiscally feasible and no action will be taken at this time.|
|Extend 702 Mount Vernon Route to Charles Village||Not fiscally feasible and no action will be taken at this time.|
|Increase summer hours||Explore feasibility of expanding summer hours by May 2013.||Tony Green|
Status on 5/2013: Complete.
Summer hours were increased to Monday – Friday, 6 a.m. – midnight with no service on the weekends.
The original hours were 5 p.m. – midnight all seven days.
|Decrease the layover times for the routes at the Pearl St. hub.||Examine the length of the layover times and find ways to reduce them.||Tony Green|
Status on 8/2013: Complete
For a trial over summer, layover times were reduced and this added several runs to each route each day. This schedule will continue throughout the Fall of 2013.
|Send out more effective/frequent email blasts|
Conduct a survey of riders to gauge what information they want in emails and use card-swipe data to form a rider-specific email list by November 2013.
|Tony Green and Jenny Owens|
|Communicate more information on the shuttles. For examples, the drivers sharing information and handouts or posters on the shuttles.||Create a “How to Stay Connected” poster on each shuttle that lists ways to get information on the shuttle by September 2013.||Laura Kozak and Robert Milner|
Put UM shuttle signs in hospital lobbies
|Make bulletin boards available for the UMMC and reach out to see how we can communicate more with hospital employees by September 2013.||Laura Kozak and Robert Milner|
|Include info in orientations for newly admitted students at each school and create a publication to distribute about parking and transportation options on Campus.||Create literature on parking/transportation in HR trainings, admissions packets, orientations by September 2013.||Laura Kozak and Robert Milner|
|Create future focus groups to give riders the opportunity to share their experiences and suggestions||Another focus group will be held in the spring of 2014.||Jenny Owens and Tony Green|
|Reduce reliance on parking|
Conduct a study to reach this topic by May 2014.