UM shuttle Frequently Asked Questions

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1. Can my child/spouse/guest/pet ride UM shuttle?
Children 17 years old or younger may ride UM shuttle for free when accompanied by an adult with a valid University or Medical Center ID. Non-University affiliated individuals are permitted to ride UM shuttle routes when accompanied by a student, faculty, or staff member who has a valid University or Medical Center ID. Except for service dogs, pets or other animals are not permitted on UM shuttle.

2. Can I eat on the bus?
You may eat and/or drink non-alcoholic beverages on UM shuttle buses.

3. Someone told me the UM shuttle is replacing the police escort, where you can call and be accompanied to your car by a police officer. Is this true?
The shuttle has done nothing to change the police escort program, which still operates within the campus area 24 hours a day, seven days a week. Three types of escorts are still available to University faculty, staff, and students: walking escorts, which are available around the clock, and police van and riding escorts from 6 p.m. to 12:20 a.m. Call 410-706-6882 or (ext. 6-6882 from a campus phone) to request a police escort. Please remember UMB police officers are here to assist all faculty, staff and students with any safety request. They are ready and willing to happily serve you; do not hesitate to call.

4. Can I request a stop at any point along the route?
When you request a stop, the bus driver will allow passengers to exit at the next UM shuttle stop for that particular route. UM shuttle will not pull over somewhere other than a UM shuttle stop.

5. How will I know if my bus is running late?
All UM shuttle buses can be tracked using NextBus, a real-time GPS system. NextBus is accessible online, by text message, or you can call to get the estimated arrival time at your stop. You also can sign up for NextBus Automatic Alerts to receive text message or email updates about known service disruptions. There is a NextBus application for iPhone and various Android system applications also support NextBus.

6. How much does it cost to ride UM shuttle?
UM shuttle is a fare-free service for University of Maryland (UM) students, faculty, and staff, and University of Maryland Medical Center employees. Passengers must present a valid University or Medical Center ID to the driver to board a UM shuttle bus.

7. Can I bring my bike on the bus?
UM shuttle buses are equipped with bike racks on the front of the bus. These racks accommodate up to two bicycles at a time and are available on a first-come, first-served basis. Bicycles are not permitted inside the bus.

8. Can I flag down the bus if I am not at a UM shuttle stop?
No, UM shuttle will only pick up passengers at UM shuttle stops.

9. How does UM shuttle accommodate individuals with disabilities?
UM shuttle buses are wheelchair accessible and in compliance with the American Disabilities Act.

10. How can I find out where the buses go?
UM shuttle routes and schedules are available at www.umaryland.edu/shuttlebus/ online and in print at the Southern Management Corporation Campus Center and in school lobbies.

11. Can I request a stop at any point along the route?
When you request a stop, the bus driver will allow passengers to exit at the next UM shuttle stop for that particular route. UM shuttle will not pull over somewhere other than a UM shuttle stop.

12. Why was the Federal Hill Route changed?
Changes to the Federal Hill Route were the result of community outreach to the University and City of Baltimore. There were concerns about shuttles running through narrow streets in their community which are already congested with local traffic. As painful as these changes may be to you and other riders, we are asking riders who are affected by the route change to make adjustments to their schedules. Please look at the new route and schedule to plan for any adjustments you may have to make. You might consider incorporating the use of other transportation options available such as the Charm City Circulator and MTA. We hope you will continue to give us your suggestions as we work through the process of making this a user friendly, efficient mode of transportation.

13. What if I lose or forget something on a UM shuttle bus?
All lost and found items will be turned in to the University Police. If you have lost an item, call 410-706-6882 or visit the Pine Street Police Station. Please bring proof of ownership and some form of personal identification. The owner has one year and 31 days to claim property and should be prepared to give a verbal or written description.

14. Will the shuttle routes and stops be modified due to geographacial locations of students, faculty and staff in the future?
We would like to take the opportunity to thank you for your suggestion regarding the UM shuttle. While there is no plan at this time to change the existing routes, we will include your comments and suggestions in our data collection process to determine any changes in the future. We hope you will continue to give us your suggestions as we work through the process of making this a user friendly, efficient mode of transportation.